Remote Italian Customer services - Remote from Portugal Lisboa

Position: Italian-speaking Customer Service Representative

Location: Remote from Portugal

Start Date: Flexible

Work Model: Fully Remote

About the Role

Are you passionate about helping others and creating meaningful customer experiences all from the comfort of your home?

Join a multinational company recognized for its inclusive culture, growth opportunities, and modern work approach. As an Italian-speaking Customer Service Representative, youll support one of the worlds top international brands, ensuring every customer interaction is handled with care, empathy, and professionalism.

What Youll Do

• Communicate with Italian-speaking customers via phone, email, and chat.
• Handle inquiries, solve issues, and provide clear, accurate information.
• Guide users through processes and ensure customer satisfaction.
• Collaborate with
  - functional teams to improve customer experience.
• Maintain service quality and meet performance targets.

What Were Looking For

• Language Skills: Native or C2 level of Italian + B1/B2 level of English.
• Strong communication and interpersonal skills.
• A genuine passion for customer satisfaction and
  - solving.
• Self-motivated and comfortable working remotely.
• Previous customer service or hospitality experience is a plus but not mandatory!

Whats in It for You

Competitive Salary Package aligned with market standards.

Health Insurance private coverage for your security and
- being.

Meal Allowance daily meal support provided.

Relocation Package including flight and accommodation support for candidates moving from abroad.

Training & Career Development structured onboarding and real growth opportunities.

Modern Remote Culture multicultural teams, digital collaboration, and a supportive environment.