Remote Italian speaking Customer Support Advisor in Portugal! Lisboa

Remote Italian speaking Customer Support Advisor in Portugal!
Lisboa
Lisboa, Lisboa, Portugal

Job Title: Remote Italian Speaking Customer Support Advisor in Portugal, Lisboa

Client:

Cross Border Talents

Location:

Lisboa, Portugal

Job Category:

Other

Salary:

- €0-0/monthly

EU Work Permit Required:

Yes

Job Views:

3

Posted:

19. 05. 2025

Expiry Date:

03. 07. 2025

Job Description:

Cross Border Talents is seeking Italian speakers to work remotely as Customer Support Advisors in Portugal. The role involves handling customer inquiries via phone, email, and chat, providing
- quality support for
- sales requests, and supporting sales efforts to increase revenue.

Key Responsibilities:

1. Handle incoming customer requests through various channels and log details into case management systems, ensuring responses within SLA.
2. Strive for high customer satisfaction by providing timely updates and resolutions.
3. Assist with
   - sales requests such as delivery, warranties, and refunds.
4. Support inbound sales and promote products to boost revenue while maintaining excellent customer service.
5. Achieve quarterly sales goals while ensuring a positive customer experience.
6. Manage orders and
   - up, capturing all required data in CRM systems.

Candidate Profile:

• Excellent communication skills, empathy, and team spirit
• Tech-savvy
• Previous customer service experience preferred
• Sales experience is a plus
• Availability for rotational shifts

Conditions:

• Base salary: €1, 050 gross (paid 14 times a year)
• Performance bonus: up to €225 gross
• Health insurance: Free after 6 months of contract, available from day 1 upon monthly payment
• Schedule: Monday to Saturday, 08:00 to 19:00, rotational shifts; days off on Sunday and one rotational day
• Contract: 6 months with potential renewal