Remote Italian speaking Customer Support Advisor in Portugal! Porto

Overview

Remote Italian speaking Customer Support Advisor in Portugal. Cross Border Talents is looking for Italian speakers to work remotely in a Customer Support Advisor - Technical - Sales position in Portugal. Language: Italian (Native) + English (solid B2).

Responsibilities

• Customer Interaction: Handle incoming user requests via telephone, email, and chat. Log call details into case management systems and provide responses and resolutions within SLA to customers.
• Customer Satisfaction: Aim for the highest Customer Satisfaction Survey scores by actively updating customers on status and resolution progress.
• Customer Service: Deliver
  - calibre customer service for
  - sales requests including delivery, warranties, and refunds.
• Sales Support: Provide inbound sales support and promote products to increase revenue while ensuring the highest level of customer satisfaction.
• Sales Goals: Achieve sales goals set on a quarterly basis while providing an excellent customer experience.
• Order Management: Log and follow up on orders or requests, capturing all required data elements in CRM as mandated by clients, policies, and products.

Candidate Profile

• Excellent communication skills coupled with empathy and team spirit
• Tech-savvy
• Previous experience in Customer Service (preferable)
• Previous experience in sales is a plus
• Availability to work on rotational shifts

Benefits

• Salary Conditions
  Base salary (gross):1050 euros x 14
• Performance bonus (gross): up to 225
• Health insurance: Since day 1 upon monthly payment - Free after 6 months of contract
• Schedule: Monday till Saturday (including bank holidays): 08:00 to 19:00 (Rotational shifts) Days Off: Sunday + 1 rotational day
• Type of contract: 6 months with the possibility of renewal
• Working remotely

Employment details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Other
• Industries: Education

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