Remote Support Specialist in Lisbon (French Speaker) Lisboa

Have you ever wanted to be part of a major global tech company, working behind the scenes to ensure a seamless customer experience? Are you a natural problem solver with a passion for helping others? Then this is your chance to work remotely from Lisbon with one of the most exciting international teams in Europe.

Your responsibilities and impact as a Support Specialist will be:

• Supporting customers with inquiries related to online orders, including delivery tracking, shipping investigations, returns, payment transactions, and refunds
• Handling sensitive information in compliance with PCI and GDPR regulations
• Communicating via inbound/outbound calls and emails
• Liaising with carriers/couriers, financial institutions, and internal teams
• Identifying and analyzing complex problems, escalating when necessary with guidance from the Knowledge Base
• Collaborating with a supportive, multilingual team to deliver
  - quality service

Skills, qualifications, and interests you need to succeed in this role:

• Native-level French and at least B2 English
• Experience in customer support, logistics, or
  - commerce is a plus
• Excellent communication and interpersonal skills
• High level of attention to detail and responsibility when handling sensitive data
• Problem-solving mindset and ability to stay calm under pressure
• Comfortable working remotely and independently, with strong time management skills
• You have a Portuguese residence permit or EU citizenship

What’s in it for you?

• Contract type: One-year
  - term contract, renewable annually
• Work schedule: Fully remote from Lisbon – rotational shifts between 7:00 and 00:00, Monday to Sunday
• Salary conditions:
  • With free accommodation (shared flat, all bills included): 1040€ gross/month
  • Without accommodation: 1240€ gross/month
  • For international applicants:
    • Reimbursement of your initial flight to Portugal
    • Airport
      - up upon arrival
    • Annual return flight to your home country (within the EU)
    • Support with all essential paperwork (NIF, bank account, social security)
    • Access to free Portuguese lessons, cooking classes, sports activities, and
      - organized social events

Your Future Company:

Based in the heart of Lisbon (though you'll work from home), your new employer is a globally recognized leader in customer service and tech support. With a diverse and inclusive team from over 80 countries, they invest in your professional growth, language development, and overall
- being. Join a company where your contribution truly makes an impact!