Remote Swedish E-commerce Customer Care Specialist (Work from Portugal) Setúbal

Remote Swedish E-commerce Customer Care Specialist (Work from Portugal)
Setúbal
Setúbal, Setubal, Portugal

Remote Swedish E-commerce Customer Care Specialist (Work from Portugal)

Join to apply for the Remote Swedish E-commerce Customer Care Specialist (Work from Portugal) role at Elemental Insights

Remote Swedish E-commerce Customer Care Specialist (Work from Portugal)

2 days ago Be among the first 25 applicants

Join to apply for the Remote Swedish E-commerce Customer Care Specialist (Work from Portugal) role at Elemental Insights

Cross Border Talents is looking for Swedish speakers to join a great project in Portugal, for one of the most renowned tech brands!

Location: Remote in Portugal

Contract: Full-time, 12-month renewable

Start Date: several start dates through June and July

About the Brand:

Join a global leader in technology and design a brand known for its innovation, sleek hardware, and exceptional customer experience. You'll be supporting users of its
- commerce platform through every step of their order journey.

Your Role:

As a Swedish-speaking E-commerce Support Specialist, you will help customers with everything from order tracking and returns to payment queries, ensuring a seamless and satisfying shopping experience.

Your main tasks:

• Handle inquiries related to online orders: delivery, returns, refunds, and payment issues.
• Communicate with customers via phone, email, and chat.
• Ensure data security in compliance with GDPR and PCI standards.
• Escalate complex cases and follow internal procedures.
• Collaborate with logistics and financial teams.
  
  
  

• C2-level Swedish and higher and fluent English (C1).
• Strong communication and customer service skills.
• Detail-oriented mindset and
  - solving attitude.
• Ability to work in rotating shifts (07:00-24:00, Mon-Sun).
• Prior experience in customer support or
  - office is a plus.
• EU member state ID or a valid residence card for Portugal
  

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Marketing Services

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