Remote Tech Support Specialist French Market
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Tech Support Specialist French Market
Location: remote from continental Portugal
Full-time | 1-Year Contract
Industry: Small Domestic Appliances
Salary Package: Base + Bonuses + Perks
About The Role
Do you have a passion for technology,
- solving, and helping customers? Join our Small Appliances Support Team and become the first point of contact for clients across Europe. Youll deliver
- class
- sales technical support for
- known domestic appliance brands, ensuring that customers feel valued, supported, and confident in their purchases.
This is your chance to combine customer care with technical
- how while working in a dynamic and supportive environment.
What Youll Do
As a Tech Support Specialist, you will:
- Be the first line of support for customers via phone and email in French (C2) and English (B2).
- Diagnose client issues using 60+ established processes and escalate more complex cases to specialists.
- Proactively improve the customer experience by using resources like You
Tube tutorials or alternative troubleshooting methods. - Provide product information, process
- ups on orders, handle minor repairs, and manage customer complaints. - Operate across three different software platforms to resolve cases efficiently.
- Apply your
- selling skills when appropriate, helping customers discover solutions that make their lives easier.
- Language skills: Native or C2 level French + B2 level English.
- Strong
- solving mindset with the ability to follow structured diagnostics. - Customer-first attitude with excellent communication skills.
- Tech-savvy and quick to learn new tools and processes.
- Flexibility to work Monday Saturday (08:00 18:00, Portuguese time), including bank holidays (with Sunday + 1 rotational day off).
- 8-hour workday | 5-day workweek | 2 days off per week on a rotative basis.
- Your monthly shift schedule will be provided at least 1 month in advance for proper planning.
- Night shifts are paid in accordance with Portuguese labor law (at least +25% hourly rate for night hours).
- Final shift assignment is set by the Team Leader based on operational needs.
- Cross-selling experience is a plus!
We reward our team with a competitive package designed to value your work:
- Monthly gross salary: 900 EUR (paid 14x/year)
- Complexity bonus: up to 75 EUR (paid 11x/year)
- Performance bonus: 100 EUR (paid 12x/year)
- Meal allowance: 7. 23 EUR per working day (net)
- Transport allowance: 20EUR /month
- Paid holidays + contract benefits
- Fully paid training to set you up for success.
- Start date: 25 Sep 2025.
- Be part of a growing international team in Portugal.
- Work with
- known appliance brands without revealing confidential client details. - Develop valuable tech support and customer service expertise.
- Enjoy a supportive environment that encourages growth and performance.
We respect your time and move fast:
- Apply online
- Eligibility validation
- First call interview
- Online assessment
- Interview with our Recruitment Team
- (Optional) Final client interview
- Offer & onboarding
- Welcome aboard!
Apply today and start your journey in tech support with one of the most dynamic teams in Portugal!
Seniority level
Seniority level
Not Applicable
Employment type
Employment type
Full-time
Job function
Job function
Information TechnologyIndustries
Technology, Information and Internet
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#J-18808-Ljbffr- Informações detalhadas sobre a oferta de emprego
Empresa: web pages and layouts Localização: Lisboa
Lisboa, Lisboa, PortugalPublicado: 5. 9. 2025
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