Remote Travel Advisor Porto

Remote Travel Advisor
Porto
Porto, Porto District, Portugal

Location: Remote in Portugal (except Lisbon, Porto, and islands)

Employment Type: Full-Time

About the Position

Do you have a passion for travel, especially cruises, and speak fluent Italian? We're excited to invite you to join our team as an Italian-speaking customer advisor supporting a major cruise line project. This fully remote position is available exclusively for candidates based in Portugal and offers a great opportunity to grow within the travel industry, whether you're starting your customer service career or are an experienced professional.

In this role, you will be the main contact for customers and travel agents, assisting with inquiries related to bookings,
- booking management, and other travel needs. While there are some sales aspects, such as suggesting additional services and packages, your primary responsibility will be to provide excellent customer support.

Why Work With Us?

Remote Opportunity: Work comfortably from home within Portugal.

Dynamic Industry: Help customers explore unforgettable cruise experiences.

Inclusive Team Culture: Be part of a supportive, multicultural team that encourages learning and growth.

Meal Allowance: 7. 24 EUR per workday via meal card (approx. 1, 837 EUR per year).

Total Compensation: Approximately 19, 637 EUR per year.

Equipment Provided: Laptop, headset, and other essentials.

Health and Life Insurance: Comprehensive coverage.

Career Growth: Opportunities to advance within the company, with ongoing training and a clear path to leadership roles.

Work Schedule

Shifts: Monday to Friday, 08:00-18:00; weekends, 08:00-17:00 (occasionally until 19:00).

Rotating two days off per week.

Core Responsibilities

• Customer Support (Inbound):
  • Answer incoming calls from customers and travel agents, providing information on cruise bookings, destinations, pricing, and more.
  • Offer accurate details about available cruises, itineraries, and ships.
  • Address
    - booking, booking, and
    - booking inquiries with care and accuracy.
• Booking Management:
  • Support customers with booking modifications, cancellations, and upgrades.
  • Assist travel agents in managing bookings and provide cruise package updates.
• Cross-Selling and Upselling:
  • Recommend additional services such as onboard activities, excursions, or insurance to enhance the cruise experience.
  • Offer tailored cruise package options that meet customer needs without pressure.
• Post-Booking Support:
  • Assist customers with questions after booking, including payment issues, document requirements, and special requests.
• Problem Resolution:
  • Address and resolve complaints empathetically and professionally.
  • Collaborate with internal teams for complex issues as needed.

Qualifications

• Italian Proficiency: C1 level or above, both written and spoken.
• Good English skills for internal communication.
• Experience in sales is mandatory.
• Experience in customer service, hospitality, or related fields is a plus but not required; full training is provided.
• Strong communication skills with a
  - focused attitude.
• Familiarity with Microsoft Office and CRM systems is helpful.
• Ability to multitask in a
  - paced environment.