Renewal Manager Lisboa

Renewal Manager
Lisboa
Lisboa, Lisboa, Portugal

Important notes:

Lisbon located

Hybrid Job

Contractor role

Renewal Manage

r
We are seeking a

Renewal Manage

r for managing the
-
- end customer renewal process to maximize retention and growth, leading a renewals team, developing strategies and best practices, forecasting renewals, negotiating contracts, and partnering with Sales, Customer Success, and other departments to ensure customers continue to receive value from the client´s digital operations platform. This role requires strong analytical, communication, and negotiation skills, with experience in
- based business models and CRM platforms

Key Responsibiliti**

• es
  Team Leadershi
  
  p: Lead, coach, and develop a
  - performing renewals tea
• m. Process Ownershi
  
  p: Manage the entire renewal process, including forecasting, pipeline management, and contract negotiation
• s. Customer Retentio
  
  n: Drive customer retention and growth by identifying expansion opportunities and proactively addressing churn risk
• s. Cross-Functional Collaboratio
  
  n: Partner closely with Customer Success, Sales, Finance, Legal, and Product teams to ensure a seamless customer experience and to align on strategie
• s. Data Analysi
  
  s: Analyze renewal data and trends to inform strategies, improve processes, and report on key metrics to leadershi
• p. Strategic Developmen
  
  t: Develop and implement best practices, playbooks, and enablement for the renewals tea
• m. Escalation Poin
  
  t: Serve as an escalation point for complex or
  - value renewal situation

s.

Required Qualificati**

• ons3+ ye
  
  ars of experience in renewals, technical