Renewals Account Manager Lisboa

What You'll Do

As a Renewal Account Manager, you will be responsible for owning and maximizing renewal value of a book of business of existing customers. You will do this by building and leveraging customer relationships, channel relationships, and capturing and articulating ROI to senior customer stakeholders. You will bring a strong business acumen and technical understanding that will help you to articulate business value and make compelling recommendations to customers. You will be highly organized and able to accurately plan, forecast, and prioritize work in order to maximize outcomes.

Additional responsibilities will include:

• Commercial owner and driver of renewal including maintaining and reporting an accurate weekly forecast
• Customer engagement from onboarding through the entire customer lifecycle
• Negotiate and execute renewal contracts in accordance with customer objectives
• Able to prioritize effectively to handle multiple deals at the same time
• Analyze data and leverage tools to identify selling opportunities and business value
• Drive strong alignment with the Sales team, contributing to team forecasting, planning, and targets
• Own or be an active participant in several customer touch points including: Business Value Justification meetings, Business Reviews, and Renewal Meetings
• Develop and maintain
  - term relationships with stakeholders in your account portfolio.
• Travel up to 25%

Examples Of Desirable Skills, Knowledge And Experience

• Minimum of 3 years of experience in Inside or Field sales
• French or German language skills are highly preferred
• 2+ years relative industry experience
• Expertise in Saa
  S retention and sales process
• Excellent knowledge of value driven sales
• Excellent problem solving skills with the ability to creatively achieve resolutions
• Demonstrated ability to handle multiple tasks in an efficient and professional manner
• Strong communication skills both written and verbal and the ability to present to multiple different personas
• Demonstrated strong negotiation skills and ability to influence and navigate objections to achieve
  - win customer outcomes

What Makes Cloudflare Special?

We’re not just a highly ambitious,
- scale technology company. We’re a highly ambitious,
- scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Equal employment opportunity statement: Cloudflare is proud to be an equal opportunity employer. We provide equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. If you require an accommodation to apply, please contact us at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

Location: Lisbon, Portugal