Renewals Account Manager - Russian Speaking Lisboa

Renewals Account Manager - Russian Speaking – Cloudflare

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About Cloudflare: At Cloudflare, we are on a mission to help build a better Internet. The company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

About The Department: The Sales team at Cloudflare helps customers solve real, technical problems while creating the revenue streams that help the company provide free service to millions in our community. Renewals Account Managers partner with the wider Sales Org to ensure our customers are set up for success with their contract terms. The team consists of Customer Success Managers, Account Executives, Business Development Representatives, Solution Engineers, and Sales Operations who all work together to help our customers adopt Cloudflare and create reliable and secure Internet experiences for all.

Location: Lisbon, Portugal or London, UK

What You’ll Do

As a Renewal Account Manager, you will be responsible for owning and maximizing renewal value of a book of business of existing customers. You will do this by building and leveraging customer relationships, channel relationships, and capturing and articulating ROI to senior customer stakeholders. You will bring a strong business acumen and technical understanding that will help you to articulate business value and make compelling recommendations to customers. You will be highly organized and able to accurately plan, forecast, and prioritize work in order to maximize outcomes.

Additional responsibilities will include:

• Commercial owner and driver of renewal including maintaining and reporting an accurate weekly forecast
• Customer engagement from onboarding through the entire customer lifecycle
• Negotiate and execute renewal contracts in accordance with customer objectives
• Able to prioritize effectively to handle multiple deals at the same time
• Analyze data and leverage tools to identify selling opportunities and business value
• Drive strong alignment with the Sales team, contributing to team forecasting, planning, and targets
• Own or be an active participant in several customer touch points including: Business Value Justification meetings, Business Reviews, and Renewal Meetings
• Develop and maintain
  - term relationships with stakeholders in your account portfolio
• 25% travel

Desirable Skills, Knowledge and Experience

• Minimum of 3 years of experience in Inside or Field sales
• Fluency in Russian
• 2+ years relative industry experience
• Expertise in Saa
  S retention and sales process
• Excellent knowledge of value driven sales
• Excellent problem solving skills with the ability to creatively achieve resolutions
• Demonstrated ability to handle multiple tasks in an efficient and professional manner
• Strong communication skills both written and verbal and the ability to present to multiple different personas
• Demonstrated strong negotiation skills and ability to influence and navigate objections to achieve
  - win customer outcomes

What Makes Cloudflare Special

We’re not just a highly ambitious,
- scale technology company. We’re a highly ambitious,
- scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo, Athenian Project, and 1. 1. 1. 1 are examples of Cloudflare initiatives that demonstrate our commitment to security, accessibility, and public interest efforts.

This position may require access to information protected under U. S. export control laws. Any offer of employment may be conditioned on authorization to receive software or technology controlled under U. S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in diversity and inclusiveness. All qualified applicants will be considered for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, disability, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Reasonable accommodations are provided to qualified individuals with disabilities; please inform us if you require an accommodation to apply.

For accommodations, contact hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development
• Industries: IT Services and IT Consulting, Technology, Information and Internet, and Computer and Network Security