Reservation Support Specialist with German and English (Day Shifts) – Lisbon, Portugal €2000 - €2800 Lisboa

Reservation Support Specialist with German and English (Day Shifts) – Lisbon, Portugal €2000 - €2800
Lisboa
Lisboa, Lisboa, Portugal

? Reservation Support Specialist with German and English (Day Shifts) – Lisbon, Portugal ? ?

? Salary: €2000 - €2800 Gross

? Location: Lisbon, Portugal

At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18 years! ? With offices in Bulgaria and Serbia, we connect top talent with top international companies. If you're looking for a place to grow and thrive, this is your chance! ?

We’re hiring a Reservation Support Specialist for a leading technology provider specializing in customer experience solutions. If you speak German and English and enjoy
- solving, keep reading! ?

? Your Role:

✅ Assist customers via phone, chat, and messaging with professionalism and empathy ? ?

✅ Handle urgent & complex cases, including safety concerns, with a
- informed approach ⚠

✅ Apply company policies to support customer needs while keeping data secure & confidential ?

✅ Identify and report product & process issues, providing valuable feedback for improvements ?

✅ Take ownership of user issues, ensuring quick resolutions or proper escalations ?

? What We’re Looking For:

✔ Fluency in German & English – strong written and verbal skills

✔ Ability to stay calm and manage sensitive situations with professionalism ? ‍♂

✔ Detail-oriented, with a problem-solving mindset ?

✔ Experience in customer service or crisis management is a plus! ?

✔ Ability to work independently and in a team in a
- paced environment ?

? What’s in It for You?

✨ Full-time position (40h/week), with shifts between 09:00 – 19:00 (Monday – Sunday)

✨ Competitive salary + role & language supplements ?

✨ Performance-based bonuses + one-time signing bonus ?

✨ Daily meal allowance + holiday & Christmas bonuses ? ?

✨ 22 business days of annual leave ? + compensation for working on public holidays

✨ Support with accommodation & travel reimbursement ? ✈

✨ Medical & dental insurance after six months ? ?

✨ Fully paid training from day one ?

Ready to take the next step? ? Send us your detailed resume in English with the reference number SM_.

? Your privacy is our priority! All information is safeguarded in compliance with data protection regulations. (Astrea Recruitment, reg. No 1809).

We look forward to welcoming you! ? ?