Reservations & Groups Supervisor
col-wide
Job Description:A Reservations & Groups Supervisor oversees the Reservations & Groups Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. What will I be doing? As Reservations & Groups Supervisor, you oversee the Reservations & Groups Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. The Reservations & Groups Supervisor will work with the Reservations & Groups Team to develop future and repeat business opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:Assist in the
-
- day operations of the Reservations & Groups Department
Manage telephone, fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times
Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates
Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue
Produce quotations and written confirmation to all clients
Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
Ensure Team Members are developed effectively, maintain a thorough understanding of hotel facilities and processes, and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate, and Reservations policies and procedures are followed to ensure Guest satisfaction
Monitor the appearance, standards and performance of the Reservations & Groups Team with an emphasis on training and teamwork
Assist in the recruiting, managing, training and developing of the Reservation & Groups team
What are we looking for? A Reservations & Groups Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:Good organisational and administration skills
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Confident telephone manner
High level of IT skills
Excellent grooming standards
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:Knowledge of the hotel property management systems
Previous experience in the Reservations/Sales function within the hotel/leisure sector
Relevant degree or other qualification in a business discipline
Portuguese speaker (Mandatory)MEANINGFUL BENEFITS FOR YOUR CAREER & WELL-BEINGWe support the
- being and performance of Team Members with
- leading rewards, recognition and support to meet their needs and dreams:Best-in-Class PTOGo Hilton Travel Discount Program ? ? ? Hotel rates as low as $40/night! Health & Welfare Benefit Plans Debt-Free Education Retirement Savings Program Employee Stock Purchase Plan Mental Wellness Support
Flexible Schedules Access to your pay when you need it ? ? ? through Daily
Pay
Seja o primeiro a candidar-se à vaga de emprego oferecida!
-
Porque procurar um emprego no Vagas.pt?
Newsletter de Emprego
Todos os dias oferecemos novas vagas de emprego. Pode escolher entre uma vasta gama de empregos: O nosso objectivo é oferecer a escolha mais vasta possível Receba novas ofertas por e-mail Ser o primeiro a responder a novas ofertas de emprego Todas as ofertas de emprego num só lugar (de empregadores, agências e outros portais de emprego) Todos os serviços para quem procura emprego são gratuitos Vamos ajudá-lo a encontrar um novo emprego