Reservations Agent Lisboa

Reservations Agent
Lisboa
Lisboa, Lisboa, Portugal

Mission: Strives to ensure guest satisfaction and achieve the operating goals.

Job Summary:

- Making reservations for guests based on their various requirements and budgetary allowances;

- Checking the availability of rooms;

- Answering any questions guests might have about the reservation process or Hotel;

- Up-selling, when appropriate, by informing guests of additional services;

- Processing payments and sending confirmation details to customers;

- Anticipate guest ́s service needs, including asking questions of guests to better understand their needs and listening to guest preferences and acting on them whenever possible;

- Coordinate tasks and work with other departments to ensure that the department runs efficiently;

- Anticipate
- out situations and determine how many rooms are
- committed;

- Block rooms in the computer and identify designated requirements and requests (e. g. , guaranteed room types, special requests, VIP ́s, early arrivals, guest recognition);

- Respond to any challenges found for accommodating rooming requests by communicating with guests or group contact, Sales department, or Front desk.

Requirements:

- Work experience as a Reservation Agent, Hotel Front Desk Agent, Receptionist or similar role;

- Customer service attitude;

- Excellent communication and organizational skills.

Education/Professional Experience:

- High School Degree or Degree in hotel management is a plus;

- At least 2 years of customer service experience.

Language Skills:

- Good communication skills in Portuguese and English (mandatory).

Would you like to be part of the Hyatt Regency Lisbon team? Apply Now !