Reservations and Groups Specialist (M/F) Lisboa

Reservations and Groups Specialist (M/F)
Lisboa
Lisboa, Lisboa, Portugal

Reservations and Groups Specialist (M/F)

Join to apply for the Reservations and Groups Specialist (M/F) role at AHM - Ace Hospitality Management.

Do you want to be part of a dynamic and innovative project in full growth? We are currently seeking a dynamic and creative Reservations and Groups Specialist (M/F) to join our amazing Revenue Management team and will be based in Lisbon.

Main Responsibilities:

• Manage and process all room reservations, ensuring maximum occupancy and customer satisfaction;
• Respond to group requests and input the respective rooming lists;
• Provide detailed information about the hotel’s services and facilities, rates, and special promotions;
• Keep all reservation records updated in the hotel system;
• Effectively resolve any issues or concerns related to reservations;
• Ensure compliance with hotel policies and procedures regarding reservations and guest management.

Requirements:

• Education in Tourism, Hospitality, or a related field;
• Minimum of 1 year of experience in similar roles, including Reception and Group & Event management;
• Fluency in English;
• Experience with the Host or Opera is a plus;
• Excellent communication and customer service skills;
• Proactivity and ability to solve problems efficiently;
• Availability to work shifts, including weekends and holidays.

We Offer:

• Competitive salary;
• Integration into a young and dynamic environment;
• Discounts at all our hotels and restaurants;
• Career growth opportunities.

Join AHM - Ace Hospitality Management and be part of a team that creates memorable experiences for our guests!

Seniority level

Entry level

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Hospitality