Resort Manager Deputy Portugal (M/W/X) - Permanent Contract - Lisboa

Resort Manager Deputy Portugal (M/W/X) - Permanent Contract - Lisboa

Join to apply for the Resort Manager Deputy Portugal (M/W/X) - Permanent Contract - Lisboa role at Le Collectionist

Company Description

Since 2014, we have been transforming holiday home rentals into exceptional experiences, combining the world’s finest properties with unparalleled service. In legendary or unexpected destinations, we find the perfect home for each of our travelers. Every stay is carefully prepared, crafted, and fully personalized to offer a truly tailor‑made experience. We build long‑lasting, trusted relationships with our clients and reinvent the standards of luxury rentals to create memories that last well beyond the stay.

Job Description

The role is based in Lisboa, local contract through EOR (Work
Motion).

• Role: The Resort Manager Deputy is a critical role at Le Collectionist, responsible for the good execution of operation and the development of the destination. This includes ensuring our service and operational standards are consistently delivered, managing the villa portfolio, overseeing client stays, and guaranteeing the highest level of guest satisfaction.
• Key responsibilities:
  • Strategy & leadership – contribute to strategy by proposing development initiatives.
  • Identify and elevate key issues for review by the Resort Manager and Regional Director.
  • Villa portfolio management (off‑season & year‑round); manage portfolio movements (off‑board, new supply with Biz Dev).
  • Conduct regular owner account management: organise touchpoints, propose recommendations, build partnerships.
  • Ensure 100% of properties are up to standard; keep commercial and legal information up‑to‑date.
  • Support sales teams with property and destination training; assist on guest requests.
  • Improve portfolio performance and competitiveness via pricing, exclusivity negotiations, availability optimisation, content quality.
  • Season set‑up & preparation (pre‑season); recruit, onboard, train Local Representatives; conduct pre‑season inspections.
  • Manage operating budgets; oversee resort stock management.
  • Guest experience & in‑season operations – ensure properties ready and personalized; supervise check‑in/check‑out; run Operation Committee meetings.
  • Act as guardian of guest experience: resolve issues, manage escalations, oversee claims/damages with Guest Relations.

Qualifications
• 2‑3 years of experience in luxury hospitality, operations management, or high‑end concierge.
• Strong customer service mindset.
• Excellent organisational skills and hands‑on leadership.
• Familiarity with CRM tools.
• Fluency in English; French and Portuguese are a plus.
• Preferably based in Lisboa; Paris possible if needed.

All our positions are open, with equal qualifications, to candidates requiring specific accommodations related to a disability.

Benefits
• A laptop computer
• A professional mobile phone
• 1 day off for your birthday (excluding weekends and public holidays)
• Up to 2 days of remote work per week
• Events throughout the year (Christmas Party, Raclette Party, Summer Party…)

Interview Process
• First HR interview with Lola (Talent Acquisition Specialist)
• Functional interview with Alexis (Regional Director)
• Business Case with Alexis + another Resort Manager or Resort Manager Deputy
• Culture/fit interview with Étienne (Chief Operating Officer)
• Reference check

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