Restaurant Manager Lisboa

Restaurant Manager
Lisboa
Lisboa, Lisboa, Portugal

About us

Nina Brunch Cafe is a cozy,
- driven space where people feel at home. We serve vibrant, honest food and specialty coffee in a riverside location that brings together families, locals, digital nomads, and travelers. With warmth, purpose, and intention, we’re building a brand that stands for quality, connection, and calm.

The Role

We’re looking for a Manager who can lead with care, structure, and purpose. This person will be at the heart of our daily operations, supporting the team, refining workflows, elevating service standards, and helping us build a sustainable and joyful workplace. This is a
- on role for someone who thrives on the floor, sets high hospitality standards, and inspires others to grow.

Your Mission

To ensure our place runs smoothly, the team works as one, and every guest leaves feeling seen, cared for, and delighted. You’ll play a vital role in translating our vision into daily practice, balancing operational discipline with a warm,
- first approach.

Key Responsibilities

Leadership & Culture

• Create a respectful,
  - centered culture rooted in collaboration and mutual support
• Lead by example with professionalism, empathy, and consistency
• Support staff growth through mentoring, feedback, and training
• Set the tone for service through daily briefings and
  -
  - floor leadership
• Resolve interpersonal issues with calm, maturity, and fairness

Guest Experience & Floor Management

• Oversee the entire guest journey:
  
  greeting, seating,
  - taking, delivery, payment, and farewell
• Act as a visible leader during service - scanning the floor, anticipating guest needs, and coaching in
  - time
• Ensure floor team roles are
  - distributed and executed efficiently
• Handle customer feedback and complaints with empathy and a
  - driven mindset

Team Coordination & Training

• Recruit, onboard, and support new team members
• Organize and lead team briefings, training sessions, and 1:
  
  1s
• Maintain a visible, approachable presence and help each staff member understand their role clearly
• Design and maintain SOPs and checklists to support team structure and clarity

Operations & Administration

• Ensure alignment between bar, kitchen, and floor operations
• Maintain high standards of hygiene, safety, and legal compliance
• Oversee supplier relationships and coordinate order placements (bar, kitchen, pastry, coffee)
• Monitor and manage inventory, waste, and restocking systems
• Oversee POS accuracy, cash closing, and shift reporting

Business & Performance

• Monitor revenue, labor costs, inventory metrics, and profitability
• Propose and implement improvements to boost guest retention and team productivity
• Collaborate closely with the owner/founder on growth strategy and priorities
• Prepare and review performance reports:
  
  sales, reviews, team dynamics, etc.

What We’re Looking For

Must-Haves:

• Proven experience in hospitality team leadership (floor manager, assistant manager, or similar)
• Excellent emotional intelligence and conflict resolution skills
• Strong floor presence and service coordination ability
• Comfortable with admin tasks, planning, and supplier interaction
• Fluent in English and conversational Portuguese
• Availability to work weekends and adapt to the flow of café life

Nice-to-Haves:

• Experience in
  - paced brunch or specialty coffee environments
• Familiarity with POS systems and basic reporting tools
• Training or HR experience
• Previous involvement in launching or improving hospitality concepts

You Are Someone Who. . .

• Leads with calm, not control
• Sees problems and brings solutions
• Holds others accountable without creating tension
• Works
  - on, but can also zoom out and think strategically
• Believes that hospitality is about care — for guests and for the team

Why Join Nina?

• Help shape something meaningful from the ground up
• Work with a
  - led team that values your voice and growth
• Enjoy a warm,
  - friendly culture with space to lead
• Opportunity to evolve with the brand as we grow