Retail Customer Service Agent (French Speaker) Lisboa

You love pets and want to share your knowledge with other people?

You are interested in being part of a multicultural team in a company which works alongside
- known brands?

You want to relocate to the beautiful capital of Portugal – Lisbon?

Then this could be the perfect opportunity for you to have your experience of a lifetime!

Your responsibilities and impact as Retail Customer Service Agent will be:

• Answering questions from customers regarding the products, orders, payment methods or accounts while always remaining calm and polite.
• Handling complaints in an empathetic way to solve the customers' problems.
• Preparing, maintaining and reviewing purchasing files.
• Working on continuous improvement for client satisfaction.

Skills, qualifications and interests you need to succeed in this role:

• You are a native French speaker with good English skills (this is a must!).
• Experience in this industry is a plus but not required.
• You are excited to face a new challenge such as leaving your home country and settling down somewhere new.
• You love travelling, meeting people from different countries and getting to know their culture.
• You want to work in a great team with people from all over Europe.
• You are motivated, reliable and adaptable to various situations.
• Your communication skills are flawless.
• You are willing to learn, develop and acquire new skills.
• You are dynamic and
  - motivated.

What’s in it for you?

• 6-month temporary contract.
• Working hours: Monday to Friday, rotating shifts 8:30am to 5pm.
• A package in line with the market: 890€ gross / month x 14 months + 100€ / month language bonus + up to 60€ / month performance bonus + meal vouchers of 7. 23€ / workday + reimbursement of some transportation cost + Private Health Insurance and dental plan (after six months).
• If you live outside Portugal: reimbursement (up to 400€) of initial flight ticket after 4 months within the company + 4 months of accommodation in shared flat provided by the company (rental fee to pay).
• Opportunity to be part of a challenging and
  - paced environment.
• Possibility to collaborate with some of the biggest brands in the industry.
• A multicultural and international environment.
• Fully paid training, professional development and career evolution.