Retail Customer Service Representative - French Language Lisboa

Retail Customer Service Representative - French Language
Lisboa
Lisboa, Lisboa, Portugal

Job Opportunity for French-Speaking Retail Customer Service Agent

This position offers a unique chance to work in a
- paced environment, collaborating with prominent brands in the industry.

As a key member of our team, you will be responsible for providing exceptional customer service, handling complaints, and preparing purchasing files. Your responsibilities will also include continuous improvement initiatives to enhance client satisfaction.

• Answering questions from customers regarding products, orders, payment methods or accounts while maintaining a calm and polite demeanor.
• Handling complaints empathetically to resolve customers' problems.
• Preparing, maintaining and reviewing purchasing files.

Key Skills and Qualifications:

To succeed in this role, you must possess the following skills and qualifications:

• Native French speaker with good English skills.
• Experience in the retail industry is a plus but not required.
• Ability to adapt to new situations and learn quickly.
• Flawless communication skills.
• Motivation, reliability, and adaptability.

What's in it for you?

• A 6-month temporary contract.
• Working hours:
  
  Monday to Friday, rotating shifts 8 am to 5:
  
  30 pm.
• A competitive package including gross salary, language bonus, performance bonus, meal vouchers, transportation reimbursement, private health insurance, and dental plan.
• Reimbursement of initial flight ticket up to €400 if living outside Portugal, plus 4 months of accommodation in a shared flat provided by the company (rental fee to pay).
• Opportunity to collaborate with prominent brands and participate in a multicultural and international environment.
• Fully paid training, professional development, and career evolution.