Retention Team Leader - German Speaker (M/F/X)

Are you a highly motivated and experienced Team Leader with a passion for customer service?

Do you believe that all problems can be solved?

Do you possess impeccable German and English language skills?

If the answer is yes, we have an exciting opportunity for you to join our growing Retention department as a Team Leader!

responsabilidades chave

As a Team Leader, you will be responsible for leading and motivating a team of retention specialists for the German‑speaking market, ensuring they achieve their targets and provide exceptional customer service (telecommunications area).

You will play a key role in guiding the team in building customer loyalty relationships and ensuring their retention and satisfaction.

competências

What you must have:

• Fluent German (native or near native level/C2) and excellent English language skills (both written and spoken).
• At least 2 years of proven experience as a Team Leader in a call‑center environment.
• Previous experience in a telecom company is a plus.
• Excellent communication, interpersonal and leadership skills.
• Proficient in MS Office.
• Demonstrates resilience and innovative thinking.
• High energy and enthusiasm to inspire others.

principais benefícios

What will you get:

• Competitive base salary starting from €1, 150 gross, negotiable up to a certain cap depending on experience.
• Monthly target bonus of up to €600 gross.
• German language allowance of €350 gross per month.
• English language allowance of €150 gross per month.
• Meal allowance of 9. 61€ per day worked.
• Remote work, Monday to Friday (you must be living in Portugal, with a fixed work‑from‑home set‑up with excellent internet connection installed).

If you are a results‑oriented leader with a strong customer focus and meet the above requirements, we encourage you to apply!

We look forward to hearing from you!

Randstad's mission is to become the most equitable and specialised talent company in the world, so we reiterate that we welcome people with a wide range of skills and experience. We are committed to ensuring that our recruitment and hiring process meets the needs of all people. If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know.