RPA PRODUCTION SUPPORT (HÍBRIDO) Porto

Title

RPA PRODUCTION SUPPORT (HÍBRIDO PORTO)

Location: Porto, Portugal (on-site presence required several days per week)

Start Date: ASAP

Language Requirements: Fluent English and Portuguese; French is a plus

Seniority: Intermediate (3–6 years)

About the Role

We are looking for a Production Support Engineer to join an RPA (Robotic Process Automation) operations team. This professional will monitor, support, and optimize RPA processes, ensuring high performance, stability, and efficiency in
-
- day automation operations.

Key Responsibilities

• Monitor RPA process execution and performance, ensuring reliability and uptime.
• Manage and optimize process scheduling and orchestration.
• Provide Level 1 support for incidents and requests raised by business stakeholders.
• Investigate and troubleshoot production issues, performing root cause analysis and escalation when necessary.
• Maintain accurate documentation for processes, incidents, and technical changes.
• Collaborate with RPA development teams to identify and implement improvement opportunities.
• Communicate effectively with stakeholders and provide clear status reporting.
• Promote best practices in automation governance and monitoring.

Mandatory Requirements

• 3+ years of experience in Production Support or Application Support roles.
• Proven experience in monitoring and maintaining production systems.
• Basic knowledge or hands‑on experience with RPA tools (e. g. , Ui
  Path, Blue Prism, Automation Anywhere).
• Understanding of incident and request management processes (ITIL framework).
• Familiarity with ticketing systems such as Service
  Now or JIRA.
• Excellent English communication skills (spoken and written).
• Strong problem‑solving and analytical capabilities.

Nice to Have

• Experience working with automation platforms or RPA solutions.
• Previous experience in banking or enterprise environments.
• Knowledge of monitoring tools and scheduling systems.
• Proficiency in French is an advantage.
• Familiarity with scripting or process optimization techniques.

Soft Skills

• Strong customer service orientation and sense of ownership.
• Excellent communication and teamwork skills.
• Ability to analyze and solve problems under pressure.
• Highly organized with strong attention to detail.
• Adaptable, proactive, and comfortable in
  - changing environments.
• Collaborative, motivated, and committed to high‑quality service delivery.

Keywords

• RPA
• Production Support
• Application Support
• Automation
• Monitoring
• Incident Management
• ITIL
• Ui
  Path
• Blue Prism
• Service
  Now
• SQL
• Troubleshooting
• Root Cause Analysis
• English
• Porto
• Hybrid

Referrals increase your chances of interviewing at i
TRecruiter by 2x.