Rpa - Technical Support Porto

Rpa - Technical Support
Porto
Porto, Porto District, Portugal

We are looking for a RPA Technical Support to join our dynamic team.

What you’ll do:

• Act as the primary point of contact for RPA production support, assisting users with incident resolution and troubleshooting issues in deployed automation workflows.
• Monitor the health and performance of RPA bots (primarily Ui
  Path) and proactively resolve process failures or performance bottlenecks.
• Perform regular maintenance and apply updates to ensure stable bot operations and platform reliability.
• Document support tickets, resolutions, and recurring issues, and share insights to build team knowledge.
• Collaborate with RPA developers and business stakeholders to identify, recommend, and implement process enhancements.
• Conduct user training and share technical knowledge within the support team and broader organization.
• Ensure RPA solutions adhere to internal quality standards, IT policies, and compliance requirements.
• Stay current with the latest trends and updates in RPA tools and technologies, and apply new learning to enhance operational support.

What you will need to bring:

• At least 2 years of experience in IT application support or a similar technical role.
• Hands-on experience with RPA tools, ideally Ui
  Path, and familiarity with others like Blue Prism or Automation Anywhere.
• Proficiency in analyzing and troubleshooting automation workflows and bot performance.
• Solid knowledge of programming or scripting with C# or VB. NET.
• Strong analytical and
  - solving skills, with a proactive approach to issue resolution.
• Clear communication skills, with the ability to explain technical issues to both technical and
  - technical audiences.
• A collaborative mindset and experience working
  - functionally with technical teams and business users.
• A
  - focused approach, with a commitment to delivering reliable and responsive support.
• Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent practical experience.

What can Syone offer me:

• Integration in an organization with profound and sustained growth and involvement in pioneering projects with innovative technological solutions;
  
  
• Strong IT training plans;
  
  
• Professional evolution with intervention in ambitious technological projects, both national and internationally.

By applying, you accept our GDPR policies. Your personal data in your CV and documents will be used solely for processing your application at SYONE. SYONE, S. A. (NIPC 504729624) is the data controller, located at Rua Alfredo da Silva, 8-A, Edifício Stern, Piso 3D, 2610-016 Amadora. We will use your data to tailor your application to relevant vacancies and for potential employment contracts. If selected, your data will be kept during your employment and for at least two years after. If not selected, your data will be kept for two years for future vacancies and then deleted, except for your contact details. You can exercise your rights (access, rectification, erasure, etc. ) by emailing data. privacy@syone.com. Your data may be shared with our HR service providers and will be stored securely. You can withdraw your consent at any time. We will not use your data for other purposes without your express consent. For more information, email data. privacy@syone.com.