Russian Customer Service Representative in Lisbon! Lisboa

Overview

Russian Customer Service Representative in Lisbon!

Responsibilities

• Customer Support: Assist customers via email and chat, primarily in Russian and occasionally in English.
• Inquiries Handling: Help with inquiries related to account and payment processes, resolving login and registration issues.
• Account Management: Restore and modify emails, phone numbers, and other account information; handle hacked accounts and restore characters.
• Rewards and Payments: Address questions about the reward program, tokens, and
  - paid game cards, as well as handle payment inquiries and process refunds.
• Data Management: Professionally manage and protect customer data.

Qualifications

• Language Proficiency: Excellent level of Russian (C1-C2) and B2 level English, both orally and in writing.
• Dynamic Environment: Ability to thrive in a
  - paced,
  - oriented, and structured environment.
• Decision-Making Skills: Capable of making decisions based on established rules and policies.
• Customer-Centric: A passion for helping others achieve results and the ability to handle potentially stressful situations.

Benefits

• Accommodation: Permanently free accommodation.
• Annual Flight Home: Sponsored yearly flight back to your home country.
• Training Support: Partially paid
  - week training to get you started.
• Relocation Support: Assistance with flight costs reimbursement and accommodation.
• Experienced Guidance: Support from team members experienced in helping new colleagues relocate.
• Free Language Classes: Enhance your skills with free Portuguese classes.
• Fun Activities: Enjoy water sports, soft trekking, and much more.
• Positive Team Environment: Join a dynamic and creative team with a friendly atmosphere.

Ready to embark on an exciting career journey in Lisbon? Apply now to become a valuable part of our customer service team! Your adventure in an engaging and supportive environment awaits!