Russian Customer Support Agent Lisboa

Russian Customer Support Agent
Lisboa
Lisboa, Lisboa, Portugal

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Are you passionate about customer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal. Over the last years, they have been recognized as an excellent company to work for and one of the best customer service providers, considered several times the best company to work for in Portugal by the Great Place to Work Institute and twice by Exame Magazine.

Your mission as a customer support agent is to support their activities by offering the best quality service to their customers, while working with prestigious worldwide brands.

Your Role as a Customer Support Agent:

• Answer inbound calls and customer inquiries;
• Provide support and guidance to customers, resolving customer service issues in a timely and empathetic manner;
• Maintain accurate data input of customer inquiries, questions, and feedback in the customer service database;
• Troubleshoot using open questions, support documents, and system training;
• Offer recommendations for common problems or frequently asked questions.

Requirements

• Fluency in Russian (C2 Level or Native);
• Good knowledge of English (B2/C1 level);
• Typing speed of 25 words per minute;
• Availability to work in rotating shifts;
• Previous experience or contact with clients;
• Good listening and empathy skills;
• Team spirit and flexibility;
• Private health insurance after 6 months of contract signing (in addition to standard insurance);
• Airport
  - up and administrative assistance with registration in Portugal;
• Reimbursement of flight expenses;
• Accommodation in one of the client’s shared apartments;
• Free Portuguese lessons, sports activities, and more!