Russian Customer Support in Porto (No Phone Calls)

Russian Customer Support in Porto (No Phone Calls)

About the job Russian Customer Support in Porto (No Phone Calls)

Start Your Journey in Tech Support – Help Users Worldwide!

Join a dynamic and collaborative team where your
- solving skills and tech curiosity make a real difference. If you’re a clear communicator, thrive in
- paced environments, and enjoy helping others, this is your chance to support users of
- edge digital products—no calls, just impactful support through chat and email!

Role Overview:

As a Customer Support, you'll be a key player in delivering seamless,
- quality assistance to users of digital products around the world. Through written communication channels—without phone calls—you'll troubleshoot issues, guide users, and help create a consistently positive experience. This role is ideal for someone who thrives on clear processes, cares about customer satisfaction, and is eager to grow within a supportive and
- paced environment.

Key Responsibilities:

• Respond to customer questions and issues through email and chat ONLY, delivering quick, clear, and courteous assistance
• Follow step-by-step support protocols (SOPs) to resolve inquiries effectively, or elevate when necessary
• Maintain strong performance in line with quality expectations and SLA goals
• Participate in ongoing training, coaching, and feedback sessions to develop skills and stay up to date with product features
• Approach each interaction with empathy and a
  - solving mindset to ensure a positive user experience
• Support a culture of continuous improvement by contributing ideas and embracing
  - driven success

Requirements:

• Proficiency in Russian (C2 level)
• Proficiency in English (B2 level)
• EU citizenship or a Portuguese residency card
• At least one year of experience in Customer Support or a related role
• Strong analytical, leadership, and communication abilities
• Desire to learn and advance in the field
• Competitive Salary: Your expertise and dedication are rewarded
• Meal Allowance: Daily support during your work hours
• Collaborative Team: Be part of a communicative and supportive work environment
• Relocation Assistance: Smooth transition support for your move
• Onsite Work Environment: Be part of a supportive and communicative team

Ready to Take Your Career to the Next Level? Apply now and be a key player in delivering outstanding customer experiences while advancing your career!