Russian Customer Support in Porto (No Phone Calls) Porto

Russian Customer Support in Porto (No Phone Calls)
Porto
Porto, Porto District, Portugal

Start Your Journey in Tech Support – Help Users Worldwide!

Join a dynamic and collaborative team where your
- solving skills and tech curiosity make a real difference. If you’re a clear communicator, thrive in
- paced environments, and enjoy helping others, this is your chance to support users of
- edge digital products—no calls, just impactful support through chat and email!

Role Overview:

As a Customer Support, you'll be a key player in delivering seamless,
- quality assistance to users of digital products around the world. Through written communication channels—without phone calls—you'll troubleshoot issues, guide users, and help create a consistently positive experience. This role is ideal for someone who thrives on clear processes, cares about customer satisfaction, and is eager to grow within a supportive and
- paced environment.

Key Responsibilities:

• Respond to customer questions and issues through email and chat ONLY, delivering quick, clear, and courteous assistance
• Follow
  -
  - step support protocols (SOPs) to resolve inquiries effectively, or escalate when necessary
• Maintain strong performance in line with quality expectations and SLA goals
• Participate in ongoing training, coaching, and feedback sessions to develop skills and stay up to date with product features
• Approach each interaction with empathy and a
  - solving mindset to ensure a positive user experience
• Support a culture of continuous improvement by contributing ideas and embracing
  - driven success
  
  
  

• Proficiency in Russian (C2 level)
• Proficiency in English (B2 level)
• EU citizenship or a Portuguese residency card
• At least one year of experience in Customer Support or a related role
• Strong analytical, leadership, and communication abilities
• Desire to learn and advance in the field
  
  
  

• Competitive Salary: Your expertise and dedication are rewarded
• Language Bonus: Additional rewards for your language proficiency
• Meal Allowance: Daily support during your work hours
• Health & Life Insurance: Comprehensive benefits for your
  - being
• Collaborative Team: Be part of a communicative and supportive work environment
• Relocation Assistance: Smooth transition support for your move
• Onsite Work Environment: Be part of a supportive and communicative team