Russian Speaker Customer Service Representative (Bytedance tech) Porto

Russian Speaker Customer Service Representative (Bytedance tech)
Porto
Porto, Porto District, Portugal

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Russian Speaker Customer Service Representative (Bytedance tech), Porto

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Client:

The lemon Consulting

Location:

Porto, Portugal

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

655fb8fdd205

Job Views:

5

Posted:

15. 07. 2025

Expiry Date:

29. 08. 2025

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Job Description:

Position: Customer Support

Location: Porto, Portugal

Employment type: Full-time (6 month contract)

DUTIES AND RESPONSIBILITIES:

• Provide support to customers by phone, email, chat and social media channels
• Handle with all questions and inquiries about products and services
• Actively work on the optimisation of all processes related to customers
• Closely work with other together with other departments, for example Sales and Marketing

REQUIREMENTS:

• Native/fluent in Russian both verbal and written (C2 level). Fluent in English (minimum B2 level)
• Ability to listen actively, identify, apply, and explain service with expertise, clarity, and solve issues in the first contact with customers
• Ability to handle stressful situations
• Previous Contact Centre or Customer Service experience (preferable)
• Enthusiastic and skilled in technology applications (using a smartphone, tablet or computer)
• Good and
  - friendly service
• Curious and persistent in solving issues
• Organized and can keep a cool head even in stressful situations

BENEFITS:

• Modern office in a city center with open spaces, easy to access with public transportation
• Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace
• Support from colleagues with coaching and mentoring opportunities