Russian-Speaking Gaming Customer Service (Remote)

Cross Border Talents is looking for fluent (C2 and higher, written and spoken) speakers of Russian for a new exciting project that could be performed remotely from anywhere in continental Portugal!

Contract: Full-time, rotational shifts (40 hrs/week and 8 hrs/day with 1 hour lunch break)

About the Role:

Join an international leader in interactive entertainment support! Work with a global gaming brand known for
- winning titles, immersive worlds, and passionate player communities. This is a great opportunity for Russian-speaking game enthusiasts who want to build a
- term career in Portugal while supporting players from around the world.

Responsibilities:

• Provide email and chat support to players in Russian, occasionally in English
• Assist with account access, login issues, and registration
• Support customers with payment questions, including refunds and transaction clarifications
• Help restore and update account information such as emails, phone numbers, and security details
• Handle compromised accounts and
  - game character restoration
• Clarify questions about reward programs, tokens, and pre‑paid game cards
• Manage sensitive customer data with professionalism and accuracy
• Deliver a positive, helpful, and
  - focused service experience

Requirements:

Mandatory:

• Fluency C2 in Russian
• English level B2 or higher
• Valid right to live and work in Portugal (EU/EEA ID or Portuguese residence permit or Certificate of Temporary Protection)
• Located in continental Portugal or willing to relocate (relocation help is provided)
• Willingness to work in rotational shifts (daytime schedule)

Preferred (not mandatory):

• Experience in customer service, tech support, or gaming communities
• Familiarity with gaming platforms and online account systems
• Strong problem‑solving and communication skills
• Ability to multitask and adapt to fast‑paced environments

Training & Onboarding

New joiners participate in a comprehensive training program in English (approx. 10 working days).