Safety Model Operations Quality Analyst - Spanish (12 Month - Fixed Term Contract) Lisboa

Overview

Safety Model Operations Quality Analyst - Spanish (12 Month - Fixed Term Contract)

2 weeks ago Be among the first 25 applicants

Responsibilities

• Our Trust & Safety team’s commitment is to keep our online community safe. We have invested heavily in human and
  - based moderation to remove harmful content quickly and often before it reaches our general community.
• Our QA's will take ownership of the quality success of internal or external stakeholders, identify and clear blockers to high performance, and be on hand to support their team in their drive for excellence. They will take an active role in performance monitoring, and provide crucial reporting to relevant stakeholders, leading to the success & growth of our teams.
• The successful candidate must be capable of working with
  - functional teams to identify project needs. Be comfortable navigating ambiguous situations, and be able to set clear SMART goals for themselves and our teams.
• They must also be willing and able to take ownership of this role, identify and suggest process improvements, and help to develop a
  - practice methodology for the QA role.
• What will I be doing:
• Work independently and in collaboration with stakeholders to deliver high performance standards across relevant projects, and develop a
  - practice model for maintaining high performance on those projects.
• Facilitate regular calibration meetings with stakeholders to maintain knowledge & quality standards, and provide feedback on implementation and execution.
• Work closely with the Policy POC to disseminate policy updates and knowledge to teams, and facilitate efficient and timely communication of policy questions between all internal & external stakeholders.
• Perform daily audits and provide analysis of errors and feedback to respective teams.
• Compile and deliver regular performance data reports to SMEs and management teams as required.
• Conduct regular RCA escalations through the relevant process.
• Identify and assess areas for performance improvement across relevant markets, and be
  - driven and proactive in delivering these solutions.
• Participate in or lead policy briefings to ensure changes are consistent and aligned with local cultural, socio, geographical and political conditions.
• Balance efficient delivery of tasks in each queue through relevant platforms such as TCS or Rock Appeal.
• Be able and willing to support or backfill temporary gaps in market support.
• Support the internal onboarding team to develop onboarding training SOPs and materials, as well as ongoing legacy planning.
• Perform regular queue moderation, or participate in knowledge quizzes when required, to maintain policy implementation skills.
• Design and help to design a training plan and implement it according to the timeline.
• Please note that this position involves exposure to sensitive content, including vulgar content, violence, pornography, and fake news.

Qualifications

• Minimum Qualifications
• - Minimum 1-year QA or relevant experience in trust and safety or policy in a major tech or media company.
• - Demonstrate a broad understanding of business needs, strategic thinking skills and ability to make good decisions in complex situations.
• - Familiar with the business logic of labeling and working mode of upstream and downstream teams.
• - High proficiency in Spanish is required as the role requires written and spoken communication with Spanish markets, fluent in English is also required as it is the working language.
• - Comfortable reporting to, or collaborating with, a broad range of
  - functional partners.
• - A fast learner who can embrace a
  - paced working environment.
• Preferred Qualifications
• - Bachelor’s degree and above or equivalent working experience in a short video product user industry.
• - Experience in Content Moderation/Content Quality/Content Safety/Labeling will be an added advantage.
• - Familiarity with Microsoft Office Suite (PPT / Excel / Word).
• - Familiarity with machine learning and content understanding.
• - Solid presentation skills, solid communication and interpersonal skills.

About Tik
Tok

Tik
Tok is the leading destination for
- form mobile video. Our mission is to inspire creativity and bring joy. Tik
Tok's global headquarters are in Los Angeles and Singapore, with additional offices worldwide.

Why Join Us

Inspiring creativity is at the core of Tik
Tok's mission. Our innovative product helps people authentically express themselves, discover and connect. We strive to do great things with great people, fostering curiosity, humility, and impact in a rapidly growing tech company.

We are committed to diversity and inclusion and to creating an environment that reflects the many communities we reach.

Trust & Safety

Tik
Tok recognises that keeping our platform safe is demanding and may be psychologically taxing. We provide wellbeing programs and a
- centred, integrated approach to employee support.