Sales & Service Lead (Dutch Speaker)
Join to apply for the Sales & Service Lead (Dutch Speaker) role at CLUSTER Outsourcing Services Limited
1 year ago Be among the first 25 applicants
Join to apply for the Sales & Service Lead (Dutch Speaker) role at CLUSTER Outsourcing Services Limited
Cluster is a young and dynamic company that is driven by a bold ambition. Our journey began in 2020 with just two employees, but today, we are proud to have a team of over 400 professionals and to operate in Lisbon and in Barcelona and have built a team to support European markets in various countries such as Italy, Denmark, Sweden, Germany, Spain, France, Belgium, Switzerland, the Netherlands, and our home base, Portugal.
Our focus is not only on growth, but also on creating opportunities for our team members to grow and succeed. We firmly believe that our team is the backbone of our success, and without them, we would not be where we are today. Our
- knit team has always been an integral part of our company's DNA, and we aim to maintain this spirit even as we continue to grow and welcome new members to our team.
At Cluster, you are not just another employee - you are a valuable team member who plays a vital role in our collective success. We are committed to supporting and empowering our team members to achieve their full potential and contribute to our company's growth, as well as their own personal and professional development.
Job Summary:
We are looking for a dedicated and motivated Lead for our Dutch market team. The Supervisor will be responsible for overseeing a team of customer service representatives who provide support to our Dutch-speaking customers. Fluency in Dutch is essential for this role, and proficiency in an additional language is a significant advantage.
Key Responsibilities:
Team Leadership:
- Lead, inspire, and develop a team of customer service representatives.
- Establish clear performance expectations and provide ongoing coaching and feedback.
- Ensure the team meets or exceeds customer service goals and KPIs.
- Handle escalated customer inquiries and complex issues in Dutch.
- Monitor team performance to maintain
- quality customer interactions. - Collaborate with team members to effectively address customer concerns.
- Conduct training sessions to enhance product knowledge and customer service skills.
- Identify areas for skills improvement and implement training programs as necessary.
- Monitor and analyze team performance metrics.
- Prepare regular reports on team performance and recommend improvements.
- Fluency in Dutch is essential.
- Proficiency in an additional language is a significant advantage.
- Bachelor's degree or equivalent work experience.
- Proven experience in a supervisory or leadership role in a customer service environment.
- Strong interpersonal and communication skills.
- Exceptional
- solving and
- making abilities. - Ability to thrive in a
- paced, dynamic work environment. - Fluency in Dutch is required, and knowledge of an additional language is a strong asset.
- English Language: C1 fluent level.
If you are a dynamic leader with strong communication skills and a commitment to providing
- notch customer service in the Dutch market, please submit your resume and a cover letter outlining your relevant experience and language skills to jobs@clusterosl.com.
Seniority level
Seniority level
Not Applicable
Employment type
Employment type
Full-time
Job function
Job function
OtherIndustries
Outsourcing and Offshoring Consulting
Referrals increase your chances of interviewing at CLUSTER Outsourcing Services Limited by 2x
Sign in to set job alerts for “Services Sales Lead” roles.
Customer Care - Accountant - English Speaker - (m/f/d)
Customer Support Agent (Spanish Speaker)
Porto Salvo, Lisbon, Portugal 2 weeks ago
Content Moderator – Social Media - Spanish Speaker
Spanish Speaker Customer Advisors - Lisboa
Service Operations Manager – English Speaker
Customer Support Consultant (French & Italian Speaker)
Customer Support Consultant (Portuguese, Spanish & French Speaker)
Content Moderator - Customer service Positions - Relocation support
Content Moderator – Social Media - French Speaker
Spanish Speaking Roles Abroad Summer Job or Long-Term Career - relocation
Customer Care Consultant (Portuguese, Spanish & Italian Speaker)
Senior Account Executive (Spanish Speaker)
Customer Service Representative - Spanish Speaker
Business Development Intern - Supply, Operations and Authorisations
Junior Financial Consulting (French Speaker) (Lisbon)
Business Development Intern - (Spanish Speaker)
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr- Informações detalhadas sobre a oferta de emprego
Empresa: CLUSTER Outsourcing Services Limited Localização: Lisboa
Lisboa, Lisboa, PortugalPublicado: 5. 8. 2025
Vaga de emprego atual
Seja o primeiro a candidar-se à vaga de emprego oferecida!