Sales And Customer Support For Spotify And Co. (German Speaker) Lisboa

Sales And Customer Support For Spotify And Co. (German Speaker)
Lisboa
Lisboa, Lisboa, Portugal

You are looking forward to a new challenge abroad? You are excited about enjoying life under the Portuguese sun? Does sales, technology, or online ads sound interesting to you? Or do you simply care about providing excellent customer service and making people smile with your work?

If you are creative, motivated, and communicative, then we might just have what you are looking for!

Huge brands like Spotify, Foot Locker, Microsoft, Bose, Pinterest, Supercell, and many more probably ring a bell to you. Imagine supporting one of these companies while starting your career in sales or customer support!

If you are up for an exciting experience abroad or are willing to
- start your career in an innovative and international organization, then you will not be disappointed!

Your responsibilities and impact as Sales and Customer Support for Spotify and Co. will be:

Responsibilities include:

• Exceptional consultation of clients regarding any upcoming questions
• Achieving high levels of client satisfaction with a focus on quality and results

If you are employed in sales, your daily routines will include:

• Developing the business environment for sustained growth on the account
• Creating and maintaining relationships within the account to preserve
  - term strategies and monitor competitors
• Researching new sales opportunities within existing accounts
• Driving benefits through proactive management
• Tracking, managing, and reporting activity related to the sales pipeline
• Responding to and resolving incoming client or partner calls

If you are in customer support, your daily routines will include:

• Ensuring customer satisfaction and providing excellent interaction within the customer service department
• Actively listening to customers with a positive attitude and professionalism
• Providing the best answers and solutions via phone, email, or social media
• Offering calm and resourceful troubleshooting for customer issues
• Collaborating with other departments to redirect cases and issues

Additional responsibilities include:

• Ensuring and participating in the success of your department
• Maintaining consistency in brand messaging by focusing on product and service quality
• Supporting viewers with account and application issues related to software functionality

Skills, qualifications, and interests needed:

• Customer-oriented, a natural communicator, and supportive
• Proactive with a
  - oriented mindset
• Native-level German and fluent English (B1 may suffice depending on the client)
• Valid school diploma or bachelor’s degree
• Experience in customer service or sales, or interest in these areas
• Customer and
  - focused
• Strategic thinker
• Perfectionist and aiming for excellence
• Motivated, dedicated, and eager for a new challenge
• Team player looking forward to working in a multinational environment

Regardless of your experience, comprehensive training will be provided!

What’s in it for you?

In Lisbon, you will find a company supporting your professional growth, language skills, and social integration in a foreign country.

If working in a multinational environment for a top customer service provider interests you, consider applying:

• Relocation support, including accommodation for up to one year (depending on the client)
• Yearly gross salary from €16, 000 to €22, 000 (depending on package)
• Type of contract: renewable 1-year contract
• Training: 1-5 weeks, depending on experience
• Additional perks like flight refunds after 9 months, airport pickup, annual flights back home, support with documents (NIF, SSN, bank account), and social activities
• Career development opportunities in various directions

Is this project not the right fit? Feel free to explore other opportunities or send us your CV for future roles.