Sales Associate Lisboa

Overview

We are seeking a proactive Sales Associate to join our team, supporting our mission to expand and enhance our
- course and
- course offerings. This role is key in ensuring a seamless experience for prospective students and a smooth operational flow across our educational products. As our Sales Associate, you’ll have a blend of responsibilities spanning commercial, administrative, and
- focused areas. You’ll directly engage with leads and prospective students, supporting them throughout their journey with our
- courses and
- courses, while taking ownership of critical administrative processes. This role requires someone
- oriented, with strong communication skills and a drive to innovate, as you will play a vital role in our team’s continuous improvement and success.

About us

Code For All_ Group is a leading Ed
Tech consortium that unites three innovative companies: codeforall.com, ubbu. io, and bool. pt. As a certified B Corp, we meet stringent standards for social and environmental performance, accountability, and transparency. We have been recognized with awards and distinctions for financial excellence and leadership in the digital space.

Why this position is for you

• Embrace a standard Monday to Friday work schedule. No weekends or evenings required.
• Flexible remote work for part of the week, with the option to take extended periods away from the office if needed.
• Be a key stakeholder in building new product lines within a
  - up setting, growing your entrepreneurship skills across multiple areas of the business.
• Engage with new initiatives at Code for All_ with ample opportunity for your ideas to be heard and tested.

Responsibilities

1. Proactively engage with leads from
   - courses to convert them to paying customers
   • Respond to 1-to-1 questions from contacts before and after applying to courses.
   • Utilize effective outbound sales strategies (email, phone, Whats
     App) to upsell signal payments to
     - courses to full payment.
   • Reach out to leads who abandoned the checkout process to provide assistance and encourage upsell opportunities.
   • Own and present acquisition online webinars to drive acquisition efforts.
2. Own the administrative work of the
   - courses
   • Create and maintain accurate documentation, collecting candidate information to streamline processes and maintain compliance.
   • Verify and reconcile payments in line with procedures.
   • Monitor and track applications for public funded programs, providing timely updates and support.
   • Generate and issue certificates as required for public funded programs.
3. Support the admissions team for
   - courses and analyze and report on performance
   • Run contact inquiries by email, Whats
     App or video meetings with prospective bootcamp students.
   • Monitor outcomes and provide insights into performance, assessing the effectiveness of strategies.
   • Document processes and share best practices with team members to enhance effectiveness.
   • Contribute to product growth with ideas and take ownership of projects that enable growth for the team and you.

About you

• You are based in Portugal (ideally in Lisbon).
• You have 1 year+ of experience in recruitment, customer support, sales or another
  - facing role; tech experience is a plus.
• You are a clear and confident communicator with exceptional written and spoken Portuguese and English.
• You excel in organization and can maintain structure while finding practical solutions.
• You have handled inquiries such as calls and emails in previous roles.
• You prefer working autonomously and can learn independently.
• Experience with a CRM is a plus (Hub
  Spot experience is beneficial).
• You enjoy administrative work and value independence in managing and optimizing processes.

Application Process

• CV and questionnaire screening
• Interview with the Director of Sales
• Short case study completed asynchronously
• Case study presentation to the Sales team
• Meet the team

Benefits & Perks

• Health insurance to support your
  - being.
• Meal allowance (as per company policy).
• Urban Sports Club subscription for activity and energy.
• Extra vacation days (birthday and Christmas week).
• Hybrid work and flexibility for
  - life balance.
• Collaborative, innovative culture where your ideas matter.