Sales Growth & Analytics Specialist

Sales Growth & Analytics Specialist
Lisboa
Lisboa, Lisboa, Portugal

Job Description

Sales Development Analyst - EMEA

Global Go-to-Market Sales Development Operations team

Location

Lisbon

As a

Sales Development Analyst

on the

Global Go-to-Market Sales Development Operations team

, you will be the dedicated analytical and strategic partner for our

EMEA Sales Development Leadership team

. You will be critical in driving the efficiency and strategic impact of our

top-of-funnel motion

across EMEA. You will leverage data to ensure the Sales Development engine, the lifeblood of our new business, is measurable, highly effective, and deeply aligned with global pipeline goals.

Zendesk

is a rapidly growing company with an amazing culture. You will be working with smart and driven individuals focused on delivering
- impact projects and initiatives that directly fuel our pipeline growth.

Skills And Attributes

The ideal candidate must be a

detail-oriented problem solver

,

data-driven

, and have

excellent analytical skills

. You must possess a

good understanding of the Sales Development function

and the

top-of-funnel motion

in a Saa
S environment. You will be eager to define and optimize how

AI and automation

combine with human creativity to accelerate growth. You will excel at helping the regional sales development leaders translate complex performance data into actionable coaching insights and strategic recommendations for SDR leadership. Creating strategic partnerships within the company (SDR/BDR Leaders, Marketing, and Sales Ops) will be critical to success in this role.

Core Responsibilities

Software-as-a-service or other
- based work experience will be essential.

• Strategic Analytics, Measurement & ROI: Create, manage, and distribute comprehensive dashboards, reports, and
  - hoc analytics tasks specifically for the SDR/BDR teams and their leadership. Focus areas include lead volume, persistency rates, conversion rates (Lead to Qualified Opportunity), funnel velocity, and tracking pipeline contribution, ROI, and overall health of inbound and outbound activities.
• AI & Automation Strategy and Deployment: Influence the design, deployment, and scaling of the AI-powered automation platform integrated with the core GTM stack (Salesforce, Groove, Outreach, etc. ). Optimize the
  - funnel engagement engine to run personalized,
  - impact outreach and manage nurturing at scale, transforming how we identify, engage, and convert prospects.
• Workflow Management & Cross-Functional Alignment: Work closely with Revenue Operations, Marketing, and Systems to ensure data accuracy, smart targeting, and seamless workflows that enable SDR/BDR teams to operate at peak performance.
• Best Practice Scouting & Advocacy: Work
  - functionally to identify
  -
  - class activities and strategies being employed at the
  - regional level, surface them up to global Sales Development leaders, shape how Zendesk uses automation and AI to drive engagement, fostering a culture of innovation and experimentation, and advocate for their adoption across the business.
• Data Quality & Hygiene: Resolve data quality issues within the initial funnel stages (Lead/Contact/