Sales Program Specialist – Process Associate – German – Hybrid Lisbon Lisboa

Job Description - Sales Program Specialist – Process Associate – German – Hybrid Lisbon!

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge.

If you thrive in a
- moving,
- driven environment, love solving
- world problems, and want to be part of a team that’s shaping the future, this is your moment.

About Genpact

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and
- edge solutions – we help companies across industries get ahead and stay ahead.

Job Summary

Inviting applications for the role of Sales Program Specialist – Process Associate – German – Hybrid Lisbon! Our Strategic Sales team is responsible for delivering on programs and processes that drive growth in our segment of advertisers.

Responsibilities

• become and remain knowledgeable and passionate about leading social media products and community standards;
• have strong interpersonal skills, verbal and written communication skills;
• provide support through a variety of channels, including online chat, emails, instant messaging and phone calls;
• collect advertiser requirements, provide guidance on best practices and apply technology and product knowledge to address advertiser’s business needs;
• act as a point of contact to provide consultative support on agencies and advertisers accounts;
• drive advertiser communications and technical issue resolution, aiming to achieve high level of customer satisfaction;
• educate advertisers on product usage, troubleshoot and resolve complex cases;
• complete the required tasks within the agreed turnaround times and standards of quality;
• have good language requirements
• complete and pass all required training provided by the client;

Minimum Qualifications

• experience or a relevant industry certification in digital marketing, or e
  Commerce, or B2B/B2C sales, or digital ad sales, or related field;
• comfortable over the phone and navigating CRM systems;
• ability to provide exceptional customer support;
• have strong understanding of social media;
• preferably have experience working with social media monitoring;
• preferably have strong IT knowledge;
• preferably have achieved either a college degree or an equivalent diploma, or studying towards achieving one;

Preferred Qualifications

• preferably have experience working with small and
  - sized businesses;
• preferably have demonstrated success in driving revenue growth and exceeding sales targets;
• preferably have strong understanding of social media marketing, online advertising sales, campaign management, and customer service;
• preferably have completed sales or marketing certifications in digital marketing, social media marketing, etc.

What We Offer

• attractive salary;
• stable job offers - employment contract
• work in a multicultural and diverse environment with employees from over 30 countries
• Genpact supports language courses, professional training and great career development opportunities
• free access to our
  - winning learning platform
• benefits such as Private Medical Package, Meal Vouchers or Access to wellness programs

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.