Sales Program Specialist – Process Associate – Greek – Hybrid Lisbon Lisboa

Overview

Job Description - Sales Program Specialist – Process Associate – Greek – Hybrid Lisbon (HIG024478). Ready to shape the future of work? At Genpact, we drive change through AI and digital innovation. Genpact’s AI Gigafactory accelerates technology solutions to help global enterprises work smarter and transform at scale. If you thrive in a
- moving,
- driven environment and want to be part of a team shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and
- edge solutions, we help companies get ahead and stay ahead. Learn more at genpact.com and on Linked
In, X, You
Tube, and Facebook.

Inviting applications for the role of the Sales Program Specialist – Process Associate – Greek – Hybrid Lisbon. Our Strategic Sales team drives growth through scalable programs across a diverse set of advertisers, focusing on revenue growth and product adoption.

Responsibilities

• Unmanaged Sales Agents responsibilities include: become and remain knowledgeable and passionate about leading social media products and community standards;
• have strong interpersonal, verbal, and written communication skills;
• provide support through multiple channels, including online chat, emails, instant messaging, and phone calls;
• collect advertiser requirements, provide guidance on best practices, and apply technology and product knowledge to address advertiser needs;
• act as a point of contact to provide consultative support on agencies and advertiser accounts;
• drive advertiser communications and technical issue resolution to achieve high customer satisfaction;
• educate advertisers on product usage, troubleshoot, and resolve complex cases;
• complete required tasks within agreed turnaround times and quality standards;
• meet language requirements;
• complete and pass all required training provided by the client.

Minimum Requirements

• Relevant industry certification in digital marketing, e
  Commerce, B2B/B2C sales, digital ad sales, or related field;
• comfortable on the phone and navigating CRM systems;
• ability to provide exceptional customer support;
• strong understanding of social media.

Preferred Requirements

• Experience with social media monitoring (preferred);
• strong IT knowledge (preferred);
• college degree or equivalent diploma, or current study towards one (preferred);
• experience working with small and
  - sized businesses (preferred);
• demonstrated success in driving revenue growth and exceeding sales targets (preferred);
• strong understanding of social media marketing, online advertising sales, campaign management, and customer service (preferred);
• completed sales or marketing certifications in digital marketing, social media marketing, etc. (preferred).

Why join Genpact?

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation;
• Make an impact – Drive change for global enterprises and solve meaningful business challenges;
• Accelerate your career — Get
  - on experience, mentorship, and continuous learning opportunities;
• Work with the best – Join 140, 000+ bold thinkers and
  - solvers who push boundaries every day;
• Thrive in a
  - driven culture – Our courage, curiosity, and incisiveness, built on integrity and inclusion, fuel progress;
• Let’s build tomorrow together and take your career in the direction that matters: Up.

Equal Opportunity

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability, or any other characteristic protected by applicable laws. Genpact does not charge fees to process job applications, and applicants are not required to pay to participate in our hiring process. Be aware of scams such as paying to apply or purchasing equipment or training.