Salesforce Administrator Lisboa

Salesforce Administrator
Lisboa
Lisboa, Lisboa, Portugal

Company Description

At Advension, we are a dedicated Salesforce Partner specializing in Customer Relationship Management (CRM), Salesforce Sales & Service Cloud, and Custom Application Development.

Our mission is to bridge the gap between business and technology, creating exceptional experiences for our customers.

With over a decade of experience, we offer solution architecture, technical implementation, platform assessment, quality assurance, application development, gamification, and agile project management services. We pride ourselves on a
- centric,
- first mindset, improving the experiences of both our customers and team members.

This is a
- time hybrid role for a Salesforce Administrator based in Lisbon, with some
-
- home flexibility. The Salesforce Administrator will be responsible for the day-to-day administration, configuration, and support of Salesforce Sales Cloud and Service Cloud. This includes user provisioning, data management, system configuration, implementation of automation using flows, process builders, and other declarative tools, as well as supporting the deployment of new features and functionalities.

Key responsibilities include:

• Managing users, roles, profiles, and permissions
• Creating and maintaining dashboards, reports, and flows
• Supporting Sales and Customer Service teams with process improvements
• Ensuring data quality and integrity across systems
• Supporting ongoing system enhancements and integrations
• Collaborating with developers and business stakeholders on requirements and testing

• Proven experience as a Salesforce Administrator, ideally with a focus on Sales Cloud and/or Service Cloud
• Strong understanding of CRM workflows, opportunity and case management, and Salesforce automation tools (Flows, Process Builder, etc. )
• Experience with user training, onboarding, and documentation
• Solid understanding of data models, security, and permissions within Salesforce
• Ability to translate business needs into technical solutions
• Strong communication and collaboration skills
• Relevant Salesforce certifications (e. g. , Administrator, Advanced Administrator, Sales Cloud Consultant, Service Cloud Consultant) are a plus
• Bachelor's degree in Business, Information Technology, or related field.