Salesforce AI & Automation Associate Lisboa

Overview

Kompetenza is a Salesforce partner specializing in Corporate Services Cloud and Employer of Record (EOR) solutions. We help businesses streamline their operations through AI-driven automation, Salesforce Service Cloud, and
- service portals. Our goal is to enhance customer service and sales by leveraging the latest AI and automation technologies within and outside the Salesforce ecosystem.

Role Overview

We are looking for an entry-level Salesforce AI & Automation Associate to support the development of AI-powered service and sales agents within our customer
- service portal. You will assist in automating workflows, integrating AI tools, and enhancing customer
- service experiences. Additionally, you will work with various AI and automation technologies outside of Salesforce, including
- party AI platforms and APIs.

This role is ideal for someone who is passionate about AI, automation, and customer service and eager to learn quickly, work with clients, and mentor them throughout their AI journey.

Responsibilities

• AI & Automation Development
• Support the creation of chatbots and virtual agents using Salesforce Einstein AI & Agent
  Force solutions
• Assist in configuring Salesforce Flow, Omni-Channel Routing, and AI-driven case management
• Work with
  - party AI and automation tools (e. g. , Chat
  GPT, NLP services, RPA tools)
• Learn how to integrate AI-powered workflows across different platforms to improve efficiency
• Customer Engagement & AI Mentorship
• Work directly with clients to understand their needs and guide them through the AI journey
• Assist in training client teams on using AI-powered service and sales tools
• Help design and implement custom AI solutions based on business requirements
• Provide ongoing support and mentorship to customers at every stage of AI adoption
• Workflow & Process Optimization
• Assist in building and automating customer interactions using AI-driven tools
• Support
  - platform AI integrations, including
  - Salesforce automation solutions
• Work with senior engineers to test, refine, and improve AI-powered service experiences
• Learning & Collaboration
• Stay updated on AI trends inside and outside the Salesforce ecosystem
• Collaborate with sales, service, and technical teams to implement AI solutions
• Participate in training sessions and mentorship programs to develop expertise in AI and automation

Qualifications

Technical Skills

• Basic understanding of Salesforce (Service Cloud, Agent
  Force knowledge is a plus)
• Some experience or coursework in AI, automation, or workflow tools
• Interest in AI-powered customer service tools, chatbot development, and automation platforms
• Familiarity with
  - party AI platforms (e. g. , Open
  AI, RPA tools, Google AI, Azure AI) is a plus
• Eagerness to learn new technologies and work across multiple AI ecosystems

Soft Skills & Experience

• Willingness to learn quickly and adapt to new AI technologies
• Comfortable working directly with clients and providing AI mentorship
• Excellent communication skills to explain AI-driven solutions to
  - technical users
• Problem-solving mindset with attention to detail and structured thinking
• Curiosity and passion for AI, automation, and customer service improvement

Why Join Kompetenza R&D?

• Great entry point into the AI & automation space
• Work with
  - edge AI technologies inside and outside the Salesforce ecosystem
• Hands-on experience with
  - world AI and automation projects
• Opportunity to be
  - facing and mentor businesses on AI adoption
• Option to move to AI Centre of Competence in Dubai Q3-Q4 2025

Benefits

• Transition from recruitment to IT business development - grow your career in
  - value IT sales. Join a leading Salesforce partner with a unique Flex
  Team Pods solution that's in high demand. High earning potential - competitive salary with
  - based incentives. Global exposure - work with enterprise clients across the UAE, UK, EU, and the US. Remote-friendly work environment - flexible working location and schedule

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT Services and IT Consulting

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