Salesforce Business Analyst Lisboa

Overview

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Richemont is expanding their presence in Lisbon by opening a Technology Competence Center to serve all the Maisons worldwide. We are looking for a talented Salesforce Business Analyst to support the delivery of Client engagement solutions and applications to its Maisons.

Responsibilities

• Collaborate with stakeholders from various departments to understand business objectives, processes, and requirements specific to our Maisons;
• Conduct detailed analysis of existing business processes and identify opportunities for improvement and optimization;
• Gather and document functional requirements, translating business needs into clear and concise specifications;
• Work closely with
  - functional teams, including sales, marketing, customer service, and Product teams, to design Salesforce solutions that align with business requirements;
• Grooming user stories and write acceptance criteria in collaboration with developers, product owners and business stakeholders while participating in and facilitating relevant Agile ceremonies and rituals;
• Develop a
  - oriented mindset and a culture of collaboration, trust and transparency and foster a culture of continuous service improvement;
• Collaborate with developers and technical teams to ensure successful implementation of Salesforce enhancements and integrations;
• Stay updated with the latest Salesforce features and functionality, identifying opportunities for innovation and improvement within the luxury industry context.

Mandatory Qualifications

• Bachelor's degree in Business Administration, Information Technology, or a related field;
• Proven experience as a Business Analyst;
• Salesforce Administrator certification is a must;
• Solid understanding of Salesforce platform capabilities;
• Excellent proficiency in English. Fluency in additional languages is appreciated;
• Excellent analytical and
  - solving skills, with the ability to translate business needs into practical Salesforce solutions;
• Strong communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels.

Nice To Have Qualifications

• Knowledge of the luxury industry, including its business processes, trends, and customer expectations;
• Experience with Jira and Confluence;
• Experience in Agile delivery;
• Data Cloud experience.

Details

• Senioriy level: Associate
• Employment type: Full-time
• Job function: Information Technology
• Industries: Retail Luxury Goods and Jewelry

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