Salesforce Experience Cloud Developer (M/F) - Hybrid (Porto) Lisboa

Salesforce Experience Cloud Developer (M/F) - Hybrid (Porto)
Lisboa
Lisboa, Lisboa, Portugal

Overview

This position is embedded within the Client Platform area, part of Group Platforms and reports to the Tech Team Lead for Client Interactions. It has responsibilities that spawn across two product teams CREWS and Live
Chat that function as parallel independent projects.

CREWS: You will be joining a dynamic team where you will support our worldwide Salesforce initiatives that are aiming at delivering a tailored solution to our Customer Relation Centres (CRC) serving our clients worldwide. This product is the tool used on a daily basis by close to 800 ambassadors to interact with customers through different channels. Our template is based on
-
-
- art solutions leveraging mainly Salesforce Service Cloud and Vonage CTI.

Live
Chat: The Richemont Live
Chat solution currently relies on an external tool to support different chat channels by offering live chat capabilities across a wide range of channels. One of the key objectives is to migrate this solution into the Salesforce environment, building a single, scalable platform shared across Maisons. You will be responsible for the Salesforce Service Cloud development, ensuring the integration and porting of essential features from the existing Live
Chat tool into the Salesforce ecosystem.

Your Key Responsibilities

• Development of new features for CREWS and Live
  Chat products within Salesforce.
• Challenge technical and functional solutions to ensure the implementation of new features meets a high standard and is future proof.
• Cooperate with agile teams to understand, refine and estimate requirements.
• Engage in code reviews, testing, and debugging to guarantee quality and performance.
• Participate in key initiatives that spawn in parallel to CREWS and Live
  Chat to develop dedicated projects.
• Produce significant, reusable, scalable code that adheres to industry standards and best practices.
• Protect the
  - functioning of CREWS and Live
  Chat and our Salesforce instance.
• Ensure traceability through Jira (agile project management tool).
• Attend and participate in regular agile meetings (Daily Meeting, Sprint planning, Sprint review, Sprint retrospective).

• 5+ years of experience in Salesforce Cloud development and technical project delivery.
• Strong
  - on experience in Apex, Lightning Web Components (LWC), and Salesforce Flows.
• Solid experience with Service Cloud, including Case Management, Knowledge Base, Omnichannel, and related capabilities.
• Knowledge of Salesforce Digital engagement implementation with enhanced channels.
• Deep understanding of Salesforce security models (profiles, roles, permission sets, sharing rules).
• Proven ability to integrate systems via REST and SOAP APIs.
• Salesforce certifications are a plus (admin, developer 1 and 2, service cloud consultant, platform app builder etc).
• Practical experience working in agile teams using Jira and Confluence.
• Knowledge of Salesforce Dev
  Ops practices, including version control (Git), CI/CD, and Salesforce DX.

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Retail Luxury Goods and Jewelry

Note: Referrals increase your chances of interviewing at Richemont.

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