Sap Crm Functional Lead

Sap Crm Functional Lead
Lisboa
Lisboa, Lisboa, Portugal

Are you a SAP CRM Functional Lead seeking a new interesting challenge? ?

If your answer is yes, it’s your lucky day so keep reading, it can be just what you're looking for! ?

? WHAT WE ARE LOOKING FOR IN YOU?

• Bachelor’s degree in Computer Science, Engineering, Business, or related field.
• 12–15+ years of SAP CRM functional delivery, including leadership responsibilities.
• Successful delivery of at least two full lifecycle CRM programs in utilities with migration strategies (Brownfield/Greenfield/Bluefield).
• Fluent English is mandatory as most of the internal stakeholders are part of an international team.

Key Competencies:

Technical Proficiency:

• SAP CRM Marketing, Sales, Service, Interaction Center, ERMS, Action Management, Business Roles, Activity Management, Web UI.
• SAP Middleware (PI/PO/CPI) replication of master/transactional data;
  
  integration with SAP IS-U, SAP BW/BI, Fiori, Open
  Text.
• ABAP development: custom reports, enhancements, user exits, BAPIs, BADIs, RFCs;
  
  strong debugging and troubleshooting.
• SAP web services and
  - party integrations;
  
  data migration frameworks and reconciliation methods.

Business & Industry Insight:

• Comprehensive understanding of utilities processes (electricity, gas, water) across regulated and deregulated markets.
• Hands-on experience in complex programs: ERMS, Home Move, CRM upgrades, automations, and
  - channel foundations.

Project Delivery & Governance:

• Proficiency in ASAP/Activate and Agile (Scrum, SAFe);
  
  sprint planning, backlog refinement, and release management.
• Tooling: HP ALM, JIRA, Service
  Now, Spira;
  
  requirements traceability and test management.
• Strong analytical, documentation, and communication skills with
  - level reporting.

Preferred Attributes:

• Expertise in SAP Clean Core with S/4HANA Utilities roadmap and innovations.
• Experience integrating with Open
  Text and other
  - party systems.
• Exceptional English communication and presentation;
  
  ability to lead workshops and executive stakeholder engagements.

? HOW WILL YOUR DAILY JOB BE?

Solution Strategy & Design

• Lead fit–gap workshops to identify solution options aligned with best practices for utilities and customer experience.
• Translate business requirements into configuration, extensions, and testable deliverables across SAP CRM Marketing (Campaign Management, Lead and Opportunity), Sales (Quotation, Contract), and Service (Request, Order, Complaint, Case).
• Produce comprehensive documentation: Business Requirement Specifications (BRS), architecture blueprints,
  - level and
  - level designs, integration specifications, and
  -
  - end test strategies.
• Advise on SAP Clean Core principles and roadmap alignment with SAP S/4HANA Utilities.

Implementation & Integration

• Configure SAP CRM 7. X components including Interaction Center, Business Roles, Activity Management, ERMS, Action Profiles, Web UI and Fiori apps.
• Oversee middleware replication and integration (SAP PI/PO/CPI) between SAP CRM, SAP IS-U, SAP BW/BI, Open
  Text, and
  - party applications.
• Design and govern API/web service integrations (REST/SOAP), RFC/BAPI interfaces, and
  - based exchanges with robust security controls.
• Own data migration strategy and execution (Greenfield, Brownfield, Bluefield), ensuring data quality, reconciliation, and auditability.

Testing & Quality Assurance

• Define acceptance criteria and test coverage across unit, integration, regression, performance, and UAT phases.
• Establish defect triage,
  - cause analysis, and
  - functional benchmarks to assure stability and scalability.
• Instrument quality gates within Agile pipelines (e. G. , JIRA/ALM/Service
  Now) and enforce traceability from requirements to release.

Change Management & Stakeholder Engagement

• Facilitate stakeholder alignment via
  - readout decks, status communications, and risk/issue management routines.
• Develop training assets, conduct
  -
  - trainer sessions, and lead hypercare to enable business
  - sufficiency.
• Champion adoption with structured communications,
  - based enablement, and measurable success criteria.

Governance & Best Practices

• Apply ASAP/Activate delivery patterns with clear stage gates from Project Preparation, Blueprint, Realization, Final Preparation, and Go-Live & Support.
• Embed modern CRM best practices and
  - specific controls;
  
  uphold compliance, performance, and
  - control standards.
• Continuously improve by leveraging lessons learned, observability metrics, and roadmap innovations.

? WHERE AND WHEN?

• Workplace: Lisbon + hybrid work
• Work Schedule: 9AM to 6PM

? WHAT WE CAN OFFER YOU?

• Permanent contract ?
• Pay and benefits ? - Competitive salary and a flexible compensation plan adapted to your needs (Ticket restaurant plan + Health Insurance).
• Opportunity knocks ? ? - Being a part of a growing company, we want to support your path with a career development plan and annual
  - based compensation reviews.
• Learn as you grow ? - Starting with a fantastic onboarding program, TCS has robust learning platforms that will allow you to learn and grow personal as professionally.
• Bring your buddy ? - If you have referred a friend for an open position under the BYB Scheme and she/he is hired you’ll receive a very attractive cash award.
• Connect globally ? - Work with people from all over the world. You can feel the multicultural workforce.
• And so on ? - Appreciations, incentives, Team Building activities, diversity and inclusion programs, sustainability activities, corporative events. . . This has only just begun!

? WHO ARE WE?

Tata Consultancy Services (TCS) is an Information Technology (IT) company founded in 1968, being part of the Tata Group.

With a presence in 55 countries and over 600, 000 employees, TCS is recognized as the #1 Employer in Europe by the Top Employers Institute ?

In our portfolio of services, we have information technology services,
- based solutions, global consulting, engineering and industrial services, digital solutions and services, application maintenance and development, quality assurance and testing services, IT infrastructure and BPS ?

We stand out for our experience, reliability, passion, confidence, creativity and skills ?

WELCOME, WE ARE WAITING FOR YOU! ?