Sap Crm

Sap Crm
Viseu
Viseu, Viseu District, Portugal

Job Opportunity: SAP CRM Lead – Lisbon (Full-Time)

Location:

Lisbon, Portugal

Type:

Full-Time, Long-term

Experience:

10–15 years

We are seeking an experienced

SAP CRM Lead

to join our Lisbon-based team and drive the design, delivery, and optimisation of SAP CRM solutions across large, complex,
- year transformation programmes within the

Utilities (Energy, Gas, Water)

sector.

This role requires a strong blend of

functional depth, technical oversight, integration expertise, and leadership capability

, with a proven track record delivering
- cycle SAP CRM programmes (Greenfield, Brownfield or Bluefield).

Key Responsibilities

1. Solution Strategy & Design

• Define
  -
  - end SAP CRM solution architecture aligned with business strategy and industry best practices.
• Lead requirements gathering, blueprinting, and solution roadmapping for CRM, Marketing, Sales, Service, and
  - channel foundations.
• Ensure alignment with enterprise architecture, S/4HANA utilities roadmaps, and Clean Core principles (nice to have).

2. Implementation & Integration

• Oversee and guide SAP CRM implementations across complex landscapes.
• Ensure seamless integration with
  
  SAP Middleware (PI/PO/CPI), SAP Web Services, RFCs, and 3rd-party systems
  
  .
• Lead solution enhancements including
  
  custom reports, user exits, BADIs, BAPIs, RFCs
  
  .

3. Testing & Quality Assurance

• Define and enforce testing strategies for SIT, UAT, regression and automation.
• Ensure solution quality and stability across CRM upgrades, ERMS, Home Move processes, and
  - channel scenarios.

4. Change Management & Stakeholder Engagement

• Act as a trusted advisor to business and IT stakeholders.
• Support change impact assessments, communication, training, and adoption plans.
• Engage
  - functional teams to ensure alignment and smooth deployment.

5. Governance & Best Practices

• Apply strong delivery governance through
  
  ASAP, Activate and Agile methodologies
  
  .
• Establish documentation standards, design authority processes, and compliance frameworks.
• Drive continuous improvement and operational excellence across CRM capability areas.

Required Skills & Experience

Technical Proficiency

• Deep expertise in
  
  SAP CRM (Modules: Marketing, Sales, Service)
  
  .
• Strong
  - on knowledge of:
• SAP Middleware (PI/PO/CPI)
• SAP Web Services and 3rd-party integrations
• Debugging, troubleshooting
• User exits, BADIs, BAPIs, RFCs
• Custom reports and complex enhancement frameworks
• Experience with:
• ERMS, Home Move
  
  , CRM automation
• CRM upgrades
  
  and
  - channel foundations

Business & Industry Insight

• Strong domain knowledge of
  
  Utilities (Energy, Gas, Water)
  
  processes and regulatory requirements.
• Proven experience designing
  - centric journeys in complex operational environments.

Delivery & Leadership

• 10–15 years of total SAP experience
  
  , including leadership roles.
• Minimum of two
  - cycle SAP CRM programmes
  
  delivered (Greenfield, Brownfield, or Bluefield).
• Ability to lead
  - functional teams and manage vendors, integrators, and distributed delivery models.

Languages

• Fluent in English
  
  and
  
  Portuguese
  
  (oral and written).

Nice to Have

• Experience with
  
  SAP Clean Core
  
  principles and
  
  S/4HANA Utilities roadmap
  
  & innovations.
• Integration with
  
  Open
  Text
  
  for document management and automation.
• Exposure to SAP BTP or
  - based CRM/Customer Experience extensions.

How to Apply

If you are a seasoned SAP CRM expert ready to lead strategic CRM transformation initiatives, we'd love to hear from you.

Please send your CV to

.