Sap CRM / Utilities (Energy, Gas, Water)

Sap CRM / Utilities (Energy, Gas, Water)
Lisboa
Lisboa, Lisboa, Portugal

Job Opportunity: SAP CRM Lead – Lisbon (Full-Time)

Location: Lisbon, Portugal

Type: Full-Time, Long-term

Experience: 10–15 years

We are seeking an experienced SAP CRM Lead to join our Lisbon-based team and drive the design, delivery, and optimisation of SAP CRM solutions across large, complex,
- year transformation programmes within the Utilities (Energy, Gas, Water) sector.

This role requires a strong blend of functional depth, technical oversight, integration expertise, and leadership capability , with a proven track record delivering
- cycle SAP CRM programmes (Greenfield, Brownfield or Bluefield).

Key Responsibilities

1. Solution Strategy & Design

Define
-
- end SAP CRM solution architecture aligned with business strategy and industry best practices.

Lead requirements gathering, blueprinting, and solution roadmapping for CRM, Marketing, Sales, Service, and
- channel foundations.

Ensure alignment with enterprise architecture, S/4HANA utilities roadmaps, and Clean Core principles (nice to have).

2. Implementation & Integration

Oversee and guide SAP CRM implementations across complex landscapes.

Ensure seamless integration with SAP Middleware (PI/PO/CPI), SAP Web Services, RFCs, and 3rd-party systems.

Lead solution enhancements including custom reports, user exits, BADIs, BAPIs, RFCs.

3. Testing & Quality Assurance

Define and enforce testing strategies for SIT, UAT, regression and automation.

Ensure solution quality and stability across CRM upgrades, ERMS, Home Move processes, and
- channel scenarios.

4. Change Management & Stakeholder Engagement

Act as a trusted advisor to business and IT stakeholders.

Support change impact assessments, communication, training, and adoption plans.

Engage
- functional teams to ensure alignment and smooth deployment.

5. Governance & Best Practices

Apply strong delivery governance through ASAP, Activate and Agile methodologies.

Establish documentation standards, design authority processes, and compliance frameworks.

Drive continuous improvement and operational excellence across CRM capability areas.

Required Skills & Experience

Technical Proficiency

Deep expertise in SAP CRM (Modules: Marketing, Sales, Service).

Strong
- on knowledge of:

SAP Middleware (PI/PO/CPI)

SAP Web Services and 3rd-party integrations

Debugging, troubleshooting

User exits, BADIs, BAPIs, RFCs

Custom reports and complex enhancement frameworks

Experience with:

ERMS, Home Move , CRM automation

CRM upgrades and
- channel foundations

Business & Industry Insight

Strong domain knowledge of Utilities (Energy, Gas, Water) processes and regulatory requirements.

Proven experience designing
- centric journeys in complex operational environments.

Delivery & Leadership

10–15 years of total SAP experience , including leadership roles.

Minimum of two
- cycle SAP CRM programmes delivered (Greenfield, Brownfield, or Bluefield).

Ability to lead
- functional teams and manage vendors, integrators, and distributed delivery models.

Languages

Fluent in English and Portuguese (oral and written).

Nice to Have

Experience with SAP Clean Core principles and S/4HANA Utilities roadmap & innovations.

Integration with Open
Text for document management and automation.

Exposure to SAP BTP or
- based CRM/Customer Experience extensions.

How to Apply

If you are a seasoned SAP CRM expert ready to lead strategic CRM transformation initiatives, we’d love to hear from you.

Please send your CV to jobs@optiwisers.com.