Sap Crm / Utilities (Energy, Gas, Water)

Sap Crm / Utilities (Energy, Gas, Water)
Lisboa
Lisboa, Lisboa, Portugal

Job Opportunity: SAP CRM Lead – Lisbon (Full-Time)

Location: Lisbon, Portugal

Type: Full-Time, Long-term

Experience: 10–15 years

We are seeking an experienced SAP CRM Lead to join our Lisbon-based team and drive the design, delivery, and optimisation of SAP CRM solutions across large, complex,
- year transformation programmes within the Utilities (Energy, Gas, Water) sector.

This role requires a strong blend of functional depth, technical oversight, integration expertise, and leadership capability , with a proven track record delivering
- cycle SAP CRM programmes (Greenfield, Brownfield or Bluefield).

Key Responsibilities

1. Solution Strategy & Design

• Define
  -
  - end SAP CRM solution architecture aligned with business strategy and industry best practices.
• Lead requirements gathering, blueprinting, and solution roadmapping for CRM, Marketing, Sales, Service, and
  - channel foundations.
• Ensure alignment with enterprise architecture, S/4HANA utilities roadmaps, and Clean Core principles (nice to have).

2. Implementation & Integration

• Oversee and guide SAP CRM implementations across complex landscapes.
• Ensure seamless integration with SAP Middleware (PI/PO/CPI), SAP Web Services, RFCs, and 3rd-party systems .
• Lead solution enhancements including custom reports, user exits, BADIs, BAPIs, RFCs .

3. Testing & Quality Assurance

• Define and enforce testing strategies for SIT, UAT, regression and automation.
• Ensure solution quality and stability across CRM upgrades, ERMS, Home Move processes, and
  - channel scenarios.

4. Change Management & Stakeholder Engagement

• Act as a trusted advisor to business and IT stakeholders.
• Support change impact assessments, communication, training, and adoption plans.
• Engage
  - functional teams to ensure alignment and smooth deployment.

5. Governance & Best Practices

• Apply strong delivery governance through ASAP, Activate and Agile methodologies .
• Establish documentation standards, design authority processes, and compliance frameworks.
• Drive continuous improvement and operational excellence across CRM capability areas.

Required Skills & Experience

Technical Proficiency

• Deep expertise in SAP CRM (Modules: Marketing, Sales, Service) .
• Strong
  - on knowledge of:
• SAP Middleware (PI/PO/CPI)
• SAP Web Services and 3rd-party integrations
• Debugging, troubleshooting
• User exits, BADIs, BAPIs, RFCs
• Custom reports and complex enhancement frameworks
• Experience with:
• ERMS, Home Move , CRM automation
• CRM upgrades and
  - channel foundations

Business & Industry Insight

• Strong domain knowledge of Utilities (Energy, Gas, Water) processes and regulatory requirements.
• Proven experience designing
  - centric journeys in complex operational environments.

Delivery & Leadership

• 10–15 years of total SAP experience , including leadership roles.
• Minimum of two
  - cycle SAP CRM programmes delivered (Greenfield, Brownfield, or Bluefield).
• Ability to lead
  - functional teams and manage vendors, integrators, and distributed delivery models.

Languages

• Fluent in English and Portuguese (oral and written).

Nice to Have

• Experience with SAP Clean Core principles and S/4HANA Utilities roadmap & innovations.
• Integration with Open
  Text for document management and automation.
• Exposure to SAP BTP or
  - based CRM/Customer Experience extensions.

How to Apply

If you are a seasoned SAP CRM expert ready to lead strategic CRM transformation initiatives, we’d love to hear from you.

Please send your CV to .