SAP-Digital Engagement Manager Lisboa

SAP-Digital Engagement Manager
Lisboa
Lisboa, Lisboa, Portugal

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Cross Border Talents is searching for a SAP Digital Customer Manager for our client in Lisbon, Portugal. Our client, based in Europe, provides an integrated suite of services including IT services, infrastructure management, engineering and R&D, and business services to customers throughout Europe. They have developed
- class innovations and work closely with customers through relationships that go beyond the contract.

Responsibilities:

• Support sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services.
• Contribute to onboarding and transitioning customers to SAP Enterprise Cloud Services.
• Orchestrate overall service/project delivery according to scope, budget, and milestones.
• Assist in
  - escalations of critical customer situations.
• Support critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams, and SAP Product Support, as applicable.
• Contribute to customer release and maintenance activities.
• Support customers on technical requirements throughout their lifecycle within SAP Enterprise.
• Execute and support problem management and continuous improvement.
• Coordinate with SAP user stakeholders, especially virtual customer success partners, to ensure customer success.
• Review account status and analyze if an account needs to be transitioned to another team based on growth in volume or complexity.
• Ensure systematic onboarding of associates with mandatory training documentation.
• Enable continuous delta knowledge transfer sessions on new topics and refresher trainings.

Technical Skills:

• Technical expertise in SAP Basis with a minimum of 4+ years of experience.
• Good understanding and
  - on experience with HANA database.
• Experience in SAP Upgrade & Migration (OS/DB) is mandatory.
• Experience with Saa
  S products (Ariba, Salesforce, C4C, etc. ) integration with SAP landscape is a plus.
• Hands-on experience with any hyperscaler (AWS, Azure, GCP) is required.

Requirements:

• 4+ years of experience in
  - national software/IT organizations.
• 2+ years of cloud knowledge (through Solution Management, Consulting, or Delivery Program management).
• 2+ years of SAP S/4HANA Basis knowledge.
• Mandatory languages: German, Dutch, and Greek.
• Remote work in Portugal.
• Work schedule: Day shift (Monday to Friday).
• Meal allowance on card.
• Parenthood program.
• Comprehensive health and life insurance packages.

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