Sap-Digital Engagement Manager

Sap-Digital Engagement Manager
Viseu
Viseu, Viseu District, Portugal

Cross Border Talents is searching for a SAP Digital Customer Manager for our client in Lisbon-Portugal. Our client based in Europe has provided an integrated suite of services — IT services, infrastructure management, engineering and R&D, and business services, to customers throughout Europe. Our client has developed
- class innovations and works closely with customers through Relationships that go Beyond the Contract.

Responsibilities:

• Supports sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services.
• Contributes to onboarding/transitioning customers to SAP ENTERPRISE CLOUD SERVICES
• Orchestrates the overall service/project delivery according to planned scope, budget, and milestones
• Supports in
  - escalations of critical customer situations
• Supports critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicable
• Contributes to customer release and maintenance activities
• Supports customers on technical requirements throughout their lifecycle within the SAP Enterprise
• Executes and supports problem management and continuous improvement
• Contributes to the liaison with different SAP user stakeholders, esp. Virtual customer success partner involved in the accounts, to ensure customer success
• Supports in reviewing