Sap Is-U Business Analyst

Sap Is-U Business Analyst
Lisboa
Lisboa, Lisboa, Portugal

Are you a SAP IS-U Business Analyst seeking a new interesting challenge? ?

If your answer is yes, it’s your lucky day so keep reading, it can be just what you're looking for! ?

? WHAT WE ARE LOOKING FOR IN YOU?

• Bachelor’s degree in Business Administration, Information Technology, or a related field.
• Minimum of 5 years of experience as an SAP Functional Consultant or Business Analyst.
• Deep functional expertise in at least two core SAP IS-U modules (e. G. , Billing/Invoicing, FICA, Device Management, Customer Service).
• Proven experience working in an IT service delivery or operations environment (maintenance/run), managing incidents, problem management, and small changes.
• Solid experience in creating functional specifications, test scripts, and managing UAT.
• Familiarity with SAP Solution Manager, ITIL principles, or similar service management frameworks is a plus.

Key Competencies:

• Functional Expertise: Mastery of SAP IS-U configuration and business process flow for the utility industry.
• Analytical Thinking: Ability to quickly analyze complex functional issues, trace them through the SAP system, and determine the precise root cause and configuration fix.
• Stakeholder Management: Excellent communication skills to bridge the gap between business needs, functional requirements, and technical reality.
• Attention to Detail: Meticulous in documenting requirements, configuration steps, and test results to ensure system stability and compliance.
• Process Improvement: Proactive mindset to identify, propose, and implement system fixes that permanently resolve recurring business pain points.

? HOW WILL YOUR DAILY JOB BE?

Leadership & Team Management:

• Provide functional guidance and clarity to the IT support teams (e. G. , developers, testers) during the resolution of complex,
  - priority incidents and recurring system issues.
• Lead internal knowledge transfer sessions to ensure operational teams maintain a high level of understanding of implemented IS-U business processes and configurations.
• Support the IT Lead/Manager in prioritizing the backlog of functional tickets and minor enhancements based on business value, regulatory impact, and operational urgency.

Platform Strategy & Implementation:

• Participate in impact assessments of proposed SAP patches, minor upgrades, and technical changes, translating technical risks into clear business impacts.
• Ensure all system changes (fixes or enhancements) are designed with a focus on minimizing disruption to the stable, productive system environment.
• Maintain and update the functional design documentation (blueprints, process flows, configuration guides) to reflect the current state of the productive system accurately.

Solution Development & Customization:

• Gather and analyze detailed business requirements for incident resolution, small change requests, and continuous process improvements within the IS-U modules.
• Translate business requirements into clear, precise functional specifications (FS) for the technical team (ABAP, Fiori, interfaces).
• Perform system configuration within the relevant IS-U modules (Billing, Invoicing, FICA, DM, etc. ) to resolve issues or implement minor,
  - risk enhancements.
• Design, execute, and document test cases (Unit Testing, System Integration Testing) for fixes and enhancements, coordinating User Acceptance Testing (UAT) with business users.

Stakeholder Engagement:

• Act as the Subject Matter Expert (SME) for assigned IS-U business processes, proactively engaging with Business Process Owners (BPOs) to understand operational pain points and suggest
  - based solutions.
• Communicate the status of system fixes, changes, and operational performance to business stakeholders in a clear and
  - technical manner.
• Facilitate workshops and meetings to validate requirements and manage expectations regarding system capabilities and delivery timelines in a maintenance context.

Performance Optimization & Analytics:

• Analyze and interpret operational metrics related to key IS-U processes (e. G. , billing run errors, FICA exceptions, manual effort in customer service) to identify root causes and potential system fixes.
• Proactively search for opportunities to optimize existing business processes by leveraging standard SAP functionality to reduce recurring incidents and improve operational efficiency.
• Support the generation of
  - hoc reports by defining clear data requirements to aid in problem analysis and
  - making.

Compliance & Security:

• Ensure all functional designs and configurations comply with regulatory requirements (e. G. , billing rules, market standards) and internal compliance policies.
• Work with the Security team to review and verify SAP IS-U user authorizations relevant to resolved incidents or new functionalities to maintain data integrity and security compliance.

? WHERE AND WHEN?

• Workplace: Lisbon + hybrid work
• Work Schedule: 9AM to 6PM

? WHAT WE CAN OFFER YOU?

• Permanent contract ?
• Pay and benefits ? - Competitive salary and a flexible compensation plan adapted to your needs (Ticket restaurant plan + Health Insurance).
• Opportunity knocks ? ? - Being a part of a growing company, we want to support your path with a career development plan and annual
  - based compensation reviews.
• Learn as you grow ? - Starting with a fantastic onboarding program, TCS has robust learning platforms that will allow you to learn and grow personal as professionally.
• Bring your buddy ? - If you have referred a friend for an open position under the BYB Scheme and she/he is hired you’ll receive a very attractive cash award.
• Connect globally ? - Work with people from all over the world. You can feel the multicultural workforce.
• And so on ? - Appreciations, incentives, Team Building activities, diversity and inclusion programs, sustainability activities, corporative events. . . This has only just begun!

? WHO ARE WE?

Tata Consultancy Services (TCS) is an Information Technology (IT) company founded in 1968, being part of the Tata Group.

With a presence in 55 countries and over 600, 000 employees, TCS is recognized as the #1 Employer in Europe by the Top Employers Institute ?

In our portfolio of services, we have information technology services,
- based solutions, global consulting, engineering and industrial services, digital solutions and services, application maintenance and development, quality assurance and testing services, IT infrastructure and BPS ?

We stand out for our experience, reliability, passion, confidence, creativity and skills ?

WELCOME, WE ARE WAITING FOR YOU! ?