Sap Is-U Specialist

Sap Is-U Specialist
Lisboa
Lisboa, Lisboa, Portugal

Are you a SAP IS-U Specialist seeking a new interesting challenge? ?

If your answer is yes, it’s your lucky day so keep reading, it can be just what you're looking for! ?

? WHAT WE ARE LOOKING FOR IN YOU?

• Bachelor’s degree in IT, Business, or a related field.
• Minimum of 4-6 years of
  - on experience as an SAP Functional Consultant, Technical Consultant, or Specialist within the SAP IS-U module.
• Mandatory
  - depth configuration experience in at least one core IS-U area (Billing/Invoicing is highly desirable;
  
  FICA/DM is a strong alternative).
• Proven experience in an L2/L3 support and maintenance environment, utilizing an IT Service Management tool (e. G. , Service
  Now, Solution Manager).
• Ability to read and debug ABAP code (or strong proficiency in another technical area like interfaces/PI/PO) is a significant advantage.
• Solid understanding of the
  -
  - end Meter-to-Cash (M2C) process in a utility environment.

Key Competencies:

• Technical & Functional Execution: Deep practical knowledge of IS-U configuration, tables, and functional logic, coupled with the ability to execute changes efficiently.
• Root Cause Analysis (RCA): Expert ability to analyze and troubleshoot complex system errors, often involving integration points and custom code.
• ITIL & Service Management: Strong adherence to ITIL principles (Incident, Problem, and Change Management) within the Run environment.
• Proactivity & Ownership: Takes full ownership of assigned issues, driving them to permanent resolution and seeking out opportunities for preventative maintenance.
• Detail Orientation: Meticulous in documenting changes, testing results, and system processes to maintain the stability of the production environment.

? HOW WILL YOUR DAILY JOB BE?

Leadership & Team Management:

• Act as the
  - to subject matter expert (SME) for specific IS-U functional areas (e. G. , Meter Reading, Billing, Dunning process) for the operations team.
• Mentor and
  - train L1/L2 support staff on complex or recurring IS-U issues and standardized resolution procedures.
• Collaborate closely with technical teams (ABAP, Basis) on performance tuning, debugging custom code, and applying SAP notes/patches.

Platform Strategy & Implementation:

• Execute system configuration and master data updates required for incident resolution and approved minor change requests, ensuring adherence to change control processes.
• Support the
  -
  - operations (TTO) process for all new fixes and small enhancements, ensuring smooth deployment and stable handover to L1/L2 support.
• Maintain the health and integrity of the IS-U production environment by routinely reviewing system logs, batch job status, and background process performance.

Solution Development & Customization:

• Perform
  - depth analysis and troubleshooting (L2/L3) of complex,
  - module incidents, utilizing debugging tools (e. G. , ABAP debugger) to pinpoint root causes.
• Document detailed configuration steps, functional specifications for small developments, and testing results for all changes applied to the system.
• Implement standard SAP functionality or minor configuration changes to address process inefficiencies or correct data errors identified in the maintenance phase.
• Manage and execute testing cycles (Unit Testing, Regression Testing) for fixes and enhancements, often supporting or coordinating UAT with business users.

Stakeholder Engagement:

• Communicate resolution progress and technical details of incidents and problems directly to Business Process Owners and key
  - users when required by the support model.
• Translate technical limitations or solution constraints into clear implications for business process execution.
• Facilitate clarification meetings with business stakeholders to ensure the proposed fix or small enhancement meets the original intent and operational needs.

Performance Optimization & Analytics:

• Monitor the execution and performance of critical batch jobs (e. G. , Billing and Invoicing runs, Mass document processing) and proactively address performance bottlenecks.
• Analyze recurring incidents and define permanent solutions (configuration or small code fixes) to improve overall system stability and reduce support volume.
• Execute data cleansing and maintenance activities as defined by the business (e. G. , meter data corrections, FICA document adjustments).

Compliance & Security:

• Ensure all system configurations and data handling activities adhere to data security, regulatory compliance, and internal auditing requirements (e. G. , Sarbanes-Oxley/SOX controls relevant to FICA).
• Support the application of SAP Security Roles and authorizations related to specific IS-U transactions and processes.

? WHERE AND WHEN?

• Workplace: Lisbon + hybrid work
• Work Schedule: 9AM to 6PM

? WHAT WE CAN OFFER YOU?

• Permanent contract ?
• Pay and benefits ? - Competitive salary and a flexible compensation plan adapted to your needs (Ticket restaurant plan + Health Insurance).
• Opportunity knocks ? ? - Being a part of a growing company, we want to support your path with a career development plan and annual
  - based compensation reviews.
• Learn as you grow ? - Starting with a fantastic onboarding program, TCS has robust learning platforms that will allow you to learn and grow personal as professionally.
• Bring your buddy ? - If you have referred a friend for an open position under the BYB Scheme and she/he is hired you’ll receive a very attractive cash award.
• Connect globally ? - Work with people from all over the world. You can feel the multicultural workforce.
• And so on ? - Appreciations, incentives, Team Building activities, diversity and inclusion programs, sustainability activities, corporative events. . . This has only just begun!

? WHO ARE WE?

Tata Consultancy Services (TCS) is an Information Technology (IT) company founded in 1968, being part of the Tata Group.

With a presence in 55 countries and over 600, 000 employees, TCS is recognized as the #1 Employer in Europe by the Top Employers Institute ?

In our portfolio of services, we have information technology services,
- based solutions, global consulting, engineering and industrial services, digital solutions and services, application maintenance and development, quality assurance and testing services, IT infrastructure and BPS ?

We stand out for our experience, reliability, passion, confidence, creativity and skills ?

WELCOME, WE ARE WAITING FOR YOU! ?