SAP Manager Lisboa

SAP Manager
Lisboa
Lisboa, Lisboa, Portugal

Boost IT is made up of people who are motivated to improve the world and who are passionate about technology. Our vision focuses on the skill to bring people together around complex problem solving for our clients, creating sophisticated solutions.

People are our most important asset and the reason for our business. We are proud of our strong culture, that challenges the status quo and always searches for the best solution for our clients. We believe technology can lead to a positive change in society, connect and inspire and, ultimately, lead to a better future.

Currently we are looking for a SAP Ops Manager .

Key Responsibilities:

System Operations Management:

• Oversee the operation of SAP S/4HANA, BTP, and other SAP landscapes across SAP RISE.
• Ensure system performance, availability, and capacity meet business SLAs.
• Lead incident, problem, and change management processes following ITIL best practices.

Service Governance & Compliance:

• Define and enforce governance models, security protocols, and compliance standards for SAP operations.
• Collaborate with SAP Basis, Security, and Functional teams to maintain audit readiness and ensure regulatory compliance.

Operational Support & Issue Resolution:

• Lead L2/L3 support teams in troubleshooting and resolving SAP system issues.
• Implement proactive monitoring, automation, and continuous improvement initiatives.
• Manage escalations with SAP and
  - party vendors for advanced support.

Collaboration with Project Teams:

• Support
  - scale transformation projects, ensuring minimal disruption to operational environments during upgrades, migrations, and new implementations.
• Oversee cutovers, testing, and hypercare for new project
  - lives.

Stakeholder & Vendor Management:

• Serve as the primary point of contact for SAP service operations across business units, IT teams, and external partners.
• Drive continuous service improvement (CSI) initiatives with SAP AMS partners and hosting providers (SAP RISE).
• Define and report on KPIs, SLAs, and operational dashboards to senior leadership.

Operational Process Management:

• Develop, document, and maintain IT operational processes (Incident, Problem, Change, Service Request Management; Continual Service Improvement) aligned with business needs.
• Track operational metrics for Incident and Problem Management, SLA compliance, and CSI, providing
  - driven insights for
  - making.
• Define service requirements, process mapping, RACI, and technical prerequisites for successful IT service operations.

Support SAP S/4HANA Rollouts:

• Lead operational activities for SAP ERP scope and market expansion, including service transition planning, capacity planning, and adjusting operational processes.

Process Awareness & Education:

• Promote process awareness by creating educational materials and coaching teams on roles, responsibilities, and efficient processes.
• Ensure thorough documentation of collaborative processes and outcomes, fostering continuous knowledge sharing.

Technical Requirements:

• 8+ years of experience in managing SAP operations in enterprise IT environments.
• Extensive knowledge of SAP S/4HANA, SAP BTP, and
  - based SAP solutions.
• Strong understanding of ITIL processes and their integration within the SDLC.
• Expertise in key SAP business processes (R2R, O2C, P2P, P2Pr).
• Experience collaborating with SAP Basis, Security, and Cloud Integration teams.
• Proficient in using ITSM tools (Service
  Now preferred).
• ITIL v4 certification (Foundations; Operational Support and Analysis) and familiarity with SAP Activate Methodology.

Nice to Have:

• Experience with SAP Solution Manager, ALM tools, and automation platforms.
• Hands-on experience with private cloud SAP deployments (AWS, Azure, GCP).
• Exposure to SAP Dev
  Ops, CI/CD pipelines, and automation frameworks.
• Experience in working in an agile setup with multiple teams contributing to service delivery.
• Experience working with global teams on
  - scale solutions across multiple markets.
• Understanding of SRE and Dev
  Ops principles, with familiarity with monitoring and
  - call duty tooling.

If you are a motivated professional ready to take on new challenges, we want to hear from you!

Boost IT Doing IT. Better.