Sap Retail Expert Lisboa

Sap Retail Expert
Lisboa
Lisboa, Lisboa, Portugal

Job description:

Are you passionate about challenges? Izertis is your company.

We are looking for a SAP Retail Expert for a client in Switzerland.

Responsibilities:

• Act as the main interface between business stakeholders and technical teams for
  - related initiatives.
• Conduct business analysis activities, including stakeholder interviews, process mapping, and documentation of current and future states to support solution design
• Own and lead
  - related projects and
  - streams within global deployment programs
• Conduct project planning and coordination activities related to retail system rollouts
• Drive gap analysis, capture and refine functional requirements, and track design decisions
• Coordinate and execute boutique rollouts, including infrastructure setup and onsite support.
• Lead cutover activities in coordination with infrastructure, markets, brands, and support teams.
• Ensure proper
  - up of
  - rollout hypercare and resolution of
  - specific issues
• Work with
  - functional teams to troubleshoot and resolve integration issues involving SAP, POS, and GK systems
• Collaborate with other delivery streams to ensure alignment of retail solutions with program timelines and milestones.
• Maintain clear and
  -
  - date documentation, dashboards, and reporting tools for project tracking.
• Monitor and report on SLAs, ensuring that support and delivery expectations are consistently met.
• Coordinate with cybersecurity and compliance teams to ensure proper controls are applied.
• Provide regular updates to project stakeholders and escalate issues proactively.
• Actively support and mentor team members, promoting collaboration and shared ownership of deliverables
• Provide support for retail solutions, ensuring timely issue resolution and coordination with technical teams when escalation is needed.

Requirements:

• Bachelor's or Master's degree in Business, Information Systems, Engineering, or a related field
• Solid experience with SAP Retail, especially in : SAP & POS interface integration - SAP SD order management, pricing, finance integration - SAP UI5 and Fiori Launchpad (functional knowledge)
• GK POS expertise: installation, configuration, log retrieval, troubleshooting
• Experience in inventory management tools such as Sovia
• Familiarity with infrastructure coordination and EFT terminal deployment
• Experience applying business analysis techniques, such as use case modeling, process flow diagrams, and user story definition
• Understanding of cutover plans, hypercare methodology, and incident
  - up
• Ability to investigate OSS notes before raising support tickets
• Strong skills in managing
  -
  - end project deliverables across multiple stakeholders
• Knowledge of ITSM tools such as Service
  Now and processes to manage incidents, requests, and change tracking related to retail systems.
• Fluency in English

Check if you have the DNA we are looking for at:

Apply and present us your challenges and professional goals