SAP SE Operations Manager Lisboa

SAP SE Operations Manager
Lisboa
Lisboa, Lisboa, Portugal

• End to End Ownership of the Account, Process Adherence or Compliance, Team Performance, Attendance, Passion for work Excellence
• Must be currently based in Lisbon
• Excellent command of the Portuguese language

Responsibilities/ Tasks

• The individual should have an ability to understand and carry out the allocated tasks and responsibilities in a timely and consistent manner and deliver results so as to exceed one s own standards
• To formulate the Key Result Areas of the Team Leaders and Team Members
• Conduct appraisals and feedback sessions with Team leadersor
  FTs and agents at regular intervals
• Performance and SLA Management and ensure good customer satisfaction feedback from both internal as well as external clients
• Plan and coordinate the staffing activities of the respective processes in accordance with documented policies and procedures.
• Attendanceor
  Login Hoursor
  Unsechduled Leave
• Effectively manage client relationships in order to maintain and grow their existing business to ensure revenue generation
• Manage the budget and schedule for the projects assigned, Responsible for managing multiple assigned on boarding projects to completion, Coordinating interrelated operational tasks required to support the proposed solution

Education/certification

Key Skills Required

• SAP SE

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