SAP Success Factors Support Consultant (f/m/d) Azambuja

Overview

SIVA – Sociedade de Importação de Veículos Automóveis, SA, is part of Porsche Holding Salzburg (PHS), the largest European car distributor. In Portugal, it imports and distributes the brands Volkswagen, Audi, SEAT, Škoda, Volkswagen Commercial Vehicles, Bentley, Lamborghini and CUPRA. PHS is a subsidiary of the Volkswagen Group operating in 29 countries across Europe, Latin America and Asia, employing around 30, 900 people.

Role

The People & Culture team is looking for a SAP Success
Factors Support Consultant.

As SAP Success
Factors Support Consultant, you will build up the main support for Porsche Holdings future global HR IT platform “Hello
Success” in 29 countries. With your fundamental understanding of processes and systems, particularly in SAP Success
Factors and Open
Text, you will use your expertise to support more than 35, 000 employees, managers, and local HR departments worldwide.

Responsibilities

• Expert for HR modules within Success
  Factors (EC; REC; ONB; PMGM, SPCDP and LMS).
• First point of contact for in 29 countries.
• Detailed Error Analysis and Troubleshooting: Handling and resolving tickets for issue resolution in Hello Success (Ticket processing).
• Analyzing and resolving complex process and/or data errors with the users in the system.
• Assessing ticket complexity and prioritizing tasks accordingly.
• Creation of Support Tickets and forwarding unsolvable issues to higher support levels.
• Monitoring of global template changes and SAP release information and evaluation as well as adaptation of the effects with the respective global process managers within Porsche Holding.

What makes you fit

• Fundamental understanding of the Hire to Retire process in SAP Success
  Factors (2 years of experience)
• Knowledge of Open
  Text is an advantage
• Experienced with incident management tools such as Atlassian Jira and Confluence
• Comfortable expert user in common office tools and technologies such as Web
  Ex, Jira, Confluence, Teams, Share
  Point, Outlook, Word and Excel.
• Able to perform in a geographically dispersed international team
• Fluency in English is required; fluency in Portuguese, German and Spanish is a plus
• Able to deliver high degree of customer satisfaction
• Focus on establishing great working relations with the other members of the team
• Able to solve incident in a timely manner
• Valid Work Permit for Portugal

What we offer

• Flexible working hours & hybrid work model (1 day per month in the office)
• Health & Life insurance
• Transportation from Lisbon and Free parking
• Free access to company Gym
• Daily meal allowance and canteen
• Gross annual salary: EUR 24. 000 – EUR 27. 000

Do you want to be part of this transformation? Send us your application and join our team!

Job ID: 17325

Location: Azambuja, PT, 2050-541

Department: Human Resources, Organisation and Diversity

Career Level: Entry Level

Working Model: Full-time

Contract Type: Unlimited

Remote Working: According to company policy

Posting Date: Sep 3, 2025

GOT THE DRIVE?

Then get ready, take your place in pole position, start the engine, fasten your seatbelt, and let's accelerate together on the fast lane to create the future of mobility together!

Insights into our company

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